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Customer Experience Platform

Orchestrate Customer Journeys

Create and manage customer journeys across all channels and experiences from one place

Journeys

Channel Coordination

Audience Segmentation

Fine-Tune with Experimentation

Test and optimize the performance of every segment, journey, feature, experience and message

Holdout Experiments

A/B Testing

Feature Flags

Collect Customer Data

Capture, sync and augment customer data to create relevant customer experiences

RTDS

Integrations

Performance Analytics

Accelerate Results with AI

Drive more engagement with Airship's Generative and Predictive AI
Build No-Code Experiences

Create native customer experiences once and deploy to the app, web and everywhere in between - No developers required

Hyper-Personalize Experiences

Tailor experiences for every audience segment, including audiences of one, all in real time

Boost Customer Acquisition

Optimize app store listings to increase visibility and downloads
Channels

Push Notifications

Mobile App

SMS

Email

Web
NEW

Mobile Wallet
Solutions
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- Airlines
- Media
- Sports
- Finance
- Retail
- Telecom
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Pricing
Resources
Company

8 Campaigns to Drive Engagement This Holiday Season

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Benchmark Report

Mobile Lifecycle Benchmarks: Engagement

Benchmark Report

Mobile Lifecycle Benchmarks: Activation

Webinar

Unlock the Marketing Potential of Mobile Wallets

Lucas Devlamynck

November 15, 2024

We know that consumers are flooded with marketing messages wherever they turn and, as a result, increasingly reject blunt promotional marketing. Brands must get creative with how they break through the clutter. Mobile wallets — now a cornerstone of customer experience — offer brands an opportunity to reach and resonate with customers in new ways. […]

Explainer

Airship FAQs

Abbie Baxter Content Marketing Manager Airship

November 12, 2024

About Airship What is Airship and what does it offer? The Airship Experience Platform provides an end-to-end solution for unifying experiences across channels and capturing value across the entire customer lifecycle. It starts with Airship’s market-leading app store optimization (ASO) solutions that promote app discovery and downloads. Then our AI-powered journey orchestration, content creation and […]

Explainer

Mass Text Messaging Explained

Luke Cowdin

November 7, 2024

What is Mass Text Messaging? Text messaging (SMS) is a powerful channel for communicating valuable information to customers and other audiences on their mobile devices. Mass text messaging solutions make it possible to quickly send SMS (Short Message Service) or MMS (Multimedia Message Service) messages to large audiences and audience segments. Mass text messaging is […]

Explainer

SMS Advertising Explained

Antoine Diavet Digital Marketing Manager Airship

November 6, 2024

SMS advertising involves using text messaging (also known as SMS or Short Message Service) for marketing and customer communications. SMS ads are simply text messages sent by brands to peoples’ mobile devices, typically via a vendor like Airship.

Explainer

Customer Experience Platform Explained

Luke Cowdin

November 5, 2024

What is a Customer Experience Platform? A customer experience platform (CXP) is a valuable tool for delivering personalized, unified experiences that foster customer loyalty and satisfaction. To help you capitalize on the value of these platforms, it’s essential to understand what a CX platform is. A customer experience platform is a collection of tools that […]

Webinar

From Fragmented to Fluid: How to Improve Mobile-First CX for 2025

Lucas Devlamynck

October 31, 2024

Hear Airship’s Chief Strategy & Marketing Officer, Tom Butta, Sienne Veit, Founder & CPO at Invisible Stuff (formerly CPO at Kingfisher), and Nithin Ramachandra, Head of New Services at Vodafone as they talk through key strategies for delivering unified customer experiences across websites, apps and everywhere in between. You’ll learn how to: Watch Now!

Explainer

Customer Experience Automation Explained

Luke Cowdin

October 17, 2024

What is Customer Experience Automation? Customer experience automation, or CX automation, uses technology to automate different aspects of customer interactions and processes. This automated customer experience approach aims to improve customer satisfaction, increase efficiency and provide personalized customer experiences. CX Automation vs. Customer Relationship Management While CX automation and customer relationship management (CRM) focus on […]

Explainer

iOS Push Notifications Explained

Luke Cowdin

October 15, 2024

What are iOS push notifications? Learn about the push messages that pop up on iPhones and other Apple devices.

Explainer

Marketing Growth Strategy Explained

Antoine Diavet Digital Marketing Manager Airship

October 15, 2024

What is a Growth Strategy? Growth marketing strategies focus on the entire customer journey instead of one single funnel stage. They balance creating awareness and driving acquisition with building long-term customer relationships and fostering loyalty. A strong growth marketing plan uses data analysis at each journey stage to generate insights that shape strategic initiatives. Growth […]