Airship’s Customer Engagement Platform for Telecom
Send personalized messages that arrive at exactly the right time on the right channel — and drive retention and revenue in a 5G world. Our Customer Engagement Platform gives you the precision, speed and smarts to create customer experiences that deliver value and ROI.
Put More “Selfie” in Customer Service
Keep the lines of communication open everywhere with fast, reliable, effective messaging on the channels that work best for your customer. Send push notifications, email, and SMS — even proactive in-app messaging to support customer self-service.
Trigger, Automate & Optimize Customer Messaging
Trigger a SMS message to let them know they’re reaching their data limit. Offer an automated email reminder when a bill is due. A/B test a push notification to see whether a message with an emoji outperforms one without. It’s all about creating orchestrated, enjoyable, highly useful customer experiences across channels.
A Data Plan Just for You
Customers aren’t the only ones who love unlimited data. Our solutions give you access to user-level data and insights to predict who is at risk of churning or see who might be open to up-leveling their services. It’s like a crystal ball enabling you to over-deliver and out-compete.