Customers want a seamless experience — no matter where they engage with your brand. That’s why a centralized place to coordinate messages sent across all of your channels is essential for creating meaningful, coordinated customer experiences – unlocking maximum value from every message.
Change the Way You Think About Your Channels
Which channel is a user most likely to respond to? Which multi-channel strategy is most cost-effective? When should you send a message across all channels? Our Channel Coordination solution give you the power to create a flexible channel strategy that meets your goals and delivers value for your customers.
Create a Cohesive Customer Experience
Coordinate customer messages across all your engagement channels — and center them around a single user ID — to create a cohesive customer experience, while and lowering the risk of over-messaging.
Simpler Is Better
Our user-friendly UI means every campaign is easier to set up, deploy, manage and measure. We also make it simple to integrate data from any business system in your stack so you can see which strategies and channels perform best — then double down on what’s working.
Artificial intelligence takes the guesswork out of marketing orchestration and lets our customers’ data do some of the critical thinking for us. It’s quickly becoming one of our ‘easy buttons’ to better and more productive customer experiences across every digital engagement channel,”
- Single User ID
- Last Active
- Simple Composer UI
- Open Channel API
- Reports Dashboard
- Priority Channel
- Preferred Channel
- Analytics Dashboard
Channel Coordination Strategies
Choose the channels you want to send on — prioritizing for best customer experience, cost, or other brand priorities — and designate a back-up (fallback) channel if your first choice isn’t an option.
Related Resources for Channel Coordination
Your Supercharged Customer Engagement Strategy Starts Here
Airship’s powerful Customer Engagement Platform helps create massive value at every stage of the customer lifecycle. Let us show you what it can do for you.