Supporting Your Technical Success: How We Help​

The Technical Support Engineers on our Customer Success Team have a passion for mobile technology and a desire to help our customers generate value for their businesses. For us, success means that our customers can easily and quickly implement our solutions and receive timely, relevant help for any issues that pop up. We want to make sure you can focus on engaging with your customers via our technology and products.

Meeting You Where You Are

That passion for mobile led Urban Airship to launch our free Starter edition to help you successfully get started with mobile messaging. To ensure that new self-service customers are supported, we launched the Urban Airship Knowledge Base and Community Forums. Our Knowledge Base provides quick, yet thorough, illustrated responses to common questions. The Customer Success team at Urban Airship recently revamped and updated our Knowledge Base and are fostering growth in our community forums.

You Shape Our Focus

Our customers often have creative solutions to one another’s problems. The forums offer collaborative responses to open questions, and a great opportunity for everyone to learn. We’re using your questions to build out more of our Knowledge Base, improve the quality of service we offer and better prioritize enhancements to our products.

Currently, top posts include:

Want More Information?

Maybe you just want product documentation, or access to additional resources? If so, check out the following:

We Want To Hear From You

You’re using our products, and we want to help you realize how they can help you reach your business goals. To hear more about what we’re doing to support your goals, contact us.