CUSTOMER SUCCESS STORy

Caribou Coffee Gives Its Engagement Strategy a Jolt with Airship

Caribou Coffee fuels its guests’ #stayawakeforit moments. The company’s mobile app keeps them connected with their favorite coffee spots, serving up a convenient way to order ahead, pay through mobile wallet, check in with Caribou Perks and redeem loyalty points for free drinks, snacks or size upgrades. As Caribou continued to attract new fans in international markets, the company focused on improving the user experience and ramping up app engagement.

Challenge

With an exciting new app to fuel its loyalty program, Caribou Coffee wanted a way to drive real-time engagement with on-the-go coffee lovers. Airship gives the coffee chain an easy way to announce new product launches, increase app stickiness and get insights into campaign performance — all while bringing more traffic into its stores.

Caribou Coffee is one of the largest coffeehouse chain operators in the world — with nearly 800 company-owned and franchised locations in 13 countries.

Today, 59% of Caribou Coffee’s ~575K app users opt in to push notifications — and, on average, the company sees a 127% increase in daily active users after sending a push.

INDUSTRY

Food & Beverage

PRoduct

Push Notifications, Message Center, Automation, Personalization, Performance Analytics

Airship gives us an easy way to talk to app users — and having the ability to deep-link a push notification directly into an in-app message center is a huge advantage.

Solution

Keeping Guests Engaged Between Coffee Breaks

By the Numbers

Airship Helps Caribou Coffee Reenergize App Engagement

127%
increase in daily active users on days a Push Notification is sent
5x
more app users are engaged by Message Center than Push Notifications alone

Learn More

Let us show you how your brand can create personalized notifications like this — on mobile or on any channel!

See for Yourself

Get a Personalized Demo of Our Customer Engagement PlatformGet a Demo