Legal

Airship Subprocessors

Posted Date:  September 28, 2021
Effective as of: October 12, 2021

Changes added to update formatting for easier viewing along with allowing Customers to subscribe to receive notifications of changes to this page. Link to Previous Version

To support the operations of the Airship Customer Engagement Platform and the Apptimize Testing Platform and related technical services, Airship Group, Inc. (“Airship”) or one of its subsidiaries listed below (collectively, the “Airship Group”) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). Prior to engaging a third party Subprocessor, Airship conducts diligence to evaluate their security, privacy and confidentiality practices, and executes an agreement implementing its applicable obligations. Airship engages different types of Subprocessors to perform various functions as explained in the tables below.

Airship Infrastructure Subprocessors (US cloud data center and EU cloud data center)

Apptimize Infrastructure Subprocessors (US cloud data center and EU cloud data center)

Airship Group Subprocessors

Update Notifications

SUBPROCESSORS FOR THE AIRSHIP CUSTOMER ENGAGEMENT PLATFORM

US cloud service data center Infrastructure Subprocessors

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Customer Engagement Platform

USA

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
EU Standard Contractual Clauses

Amazon Web Services, Inc.

Amazon Web Services: Integration service and hosting of Reply Buy service

USA

https://aws.amazon.com/compliance/data-privacy/
https://aws.amazon.com/compliance/gdpr-center/
https://aws.amazon.com/compliance/amazon-information-requests/
https://aws.amazon.com/compliance/data-protection/

EU Standard Contractual Clauses

Akamai Technologies, Inc.

WAF; CDN; Cloud Security

USA; Globally for CDN

https://www.akamai.com/legal/compliance/privacy-trust-center
https://www.akamai.com/content/dam/site/en/documents/akamai/technical-and-organizational-measures-to-secure-the-personal-data.pdf
https://www.akamai.com/content/dam/site/en/documents/akamai/akamai-processors.pdf
https://www.akamai.com/content/dam/site/en/documents/akamai/overview-of-akamai-personal-data-processing-activities-and-role.pdf
EU Standard Contractual Clauses

EU data center cloud service Infrastructure Subprocessors (for new customers that select the EU cloud service option)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Customer Engagement Platform

Brussels Belgium; Frankfurt DE

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
N/A

Amazon Web Services, Inc.

Amazon Web Services: Integration service

Brussels Belgium; Frankfurt DE

https://aws.amazon.com/compliance/data-privacy/
https://aws.amazon.com/compliance/gdpr-center/
https://aws.amazon.com/compliance/amazon-information-requests/
https://aws.amazon.com/compliance/data-protection/
N/A

Service-Specific Subprocessors – for both US Cloud Service and EU Cloud Service

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Customer Engagement Platform and related support to customers.  In order to provide the relevant functionality these Subprocessors may process Customer Data.

Customer Engagement Platform Subprocessors

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA
Ping Identity CorporationMulti-factor Authentication (if utilized by Customer)USA or EU depending on which Cloud instance Customer utilizeshttps://www.pingidentity.com/en/legal/data-privacy-addendum.html
https://www.pingidentity.com/en/legal/data-supplement.html
https://www.pingidentity.com/en/legal/security-exhibit.html
EU Standard Contractual Clauses
Zendesk, IncTechnical Support Platform ProviderUSA with Binding Corporate Rules in placehttps://support.zendesk.com/hc/en-us/articles/360022185294
https://www.zendesk.com/company/privacy-and-data-protection/
https://www.zendesk.com/product/zendesk-security/#anchor-compliance
EU Standard Contractual Clauses and Binding Corporate Rules

Email Subprocessors (applicable only if Customer uses Email services via Airship)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguard for transfer outside the EEA

Message Systems, Inc. d/b/a SparkPostEmail delivery providerUSA or Ireland depending on which Cloud instance Customer selectshttps://www.sparkpost.com/policies/security/
https://www.sparkpost.com/policies/subprocessors
EU Standard Contractual Clauses
LitmusEmail delivery providerUSA or United Kingdomhttps://www.litmus.com/privacy/
https://www.litmus.com/trust/subprocessors/
https://www.litmus.com/trust/security-faqs/#compliance
https://www.litmus.com/trust/
EU Standard Contractual Clauses

SMS Subprocessor (applicable only if Customer uses SMS services via Airship)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguard for transfer outside the EEA

Sinch, previously CLX Communications, Inc.SMS/MMS delivery providerUSA or EUhttps://www.sinch.com/data-protection-agreement/
https://www.sinch.com/data-protection-agreement/sub-processors/
EU Standard Contractual Clauses
TyntecSMS/MMS delivery providerEUhttps://www.tyntec.com/compliance-statementEU Standard Contractual Clauses
Open MarketSMS/MMS delivery provider for Live SMS Chat and Reply Buy  service located in the USAUSAhttps://www.openmarket.com/privacy-policy/
https://www.openmarket.com/wp-content/uploads/2018/04/OpenMarket_GDPR-Whitepaper.pdf
N/A USA only service
BandwidthSMS/MMS delivery provider for Live SMS Chat and Reply Buy service located in the USAUSAhttps://www.bandwidth.com/legal/data-protection-and-privacy/
https://www.bandwidth.com/security/
N/A USA only service

SUBPROCESSORS FOR THE APPTIMIZE TESTING PLATFORM

US cloud service data center Infrastructure Subprocessors for Apptimize Testing Platform

Entity Name

Services provided

Location

Security and Privacy Information

Safeguard for transfer outside the EEA
Google Inc. Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Apptimize Testing Platform

USA

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
EU Standard Contractual Clauses

EU data center cloud service  Infrastructure Subprocessors for Apptimize Platform (for new customers that select the EU cloud service option)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Customer Engagement PlatformBrussels Belgium; Frankfurt DEhttps://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
N/A

Service Specific Subprocessors

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Testing Platform and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data.

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Zendesk, Inc.

Technical Support Platform ProviderUSA with Binding Corporate Rules in placehttps://support.zendesk.com/hc/en-us/articles/360022185294
https://www.zendesk.com/company/privacy-and-data-protection/
https://www.zendesk.com/product/zendesk-security/#anchor-compliance
EU Standard Contractual Clauses
Sentry, registered under Functional Software, Inc.Error tracking and logging for Apptimize Testing PlatformUSAhttps://sentry.io/security/EU Standard Contractual Clauses
Datadog, Inc.Platform and system performance for Apptimize Testing PlatformUSAhttps://www.datadoghq.com/security/EU Standard Contractual Clauses
Periscope, Inc.Business IntelligenceUSAhttps://www.periscopedata.com/securityEU Standard Contractual Clauses

AIRSHIP GROUP SUBPROCESSORS

Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Customer Engagement Platform and the Apptimize Platform.

Entity Name

Country

Airship Group, Inc.

United States

Urban Airship UK Ltd

United Kingdom

Accengage SAS and Accengage Business SAS

France

Urban Airship Germany GmbHGermany
Apptimize LLCUnited States


UPDATES

As our business grows and evolves, we may change the Subprocessors we use. We will endeavor to provide the administrative contact of customer’s account on the Airship Customer Engagement Platform and the Apptimize Testing Platform, as applicable, with notice of any changes to Subprocessors, along with posting such updates here.

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