Legal

Airship Subprocessors

Posted Date:  March 17, 2021
Effective as of: April 1, 2021
Changes added to include subprocessors for SMS delivery. Link to Previous Version

To support the operations of the Airship Customer Engagement Platform and the Apptimize Testing Platform and related technical services, Airship Group, Inc. (“Airship”) or one of its subsidiaries listed below (collectively, the “Airship Group”) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). Airship engages different types of Subprocessors to perform various functions as explained in the tables below. Prior to engaging a third party Subprocessor, Airship conducts diligence to evaluate their security, privacy and confidentiality practices, and executes an agreement implementing its applicable obligations. Airship’s sub-processors include:

SUBPROCESSORS FOR THE AIRSHIP CUSTOMER ENGAGEMENT PLATFORM

Infrastructure Subprocessors for the US cloud service

Entity Name

Services provided

Location

Security and Privacy Information

Google Inc.

Google Cloud Platform

USA

https://cloud.google.com/terms/data-processing-terms

https://cloud.google.com/terms/subprocessors

Amazon Web Services, Inc.

Amazon Web Services

USA

https://aws.amazon.com/security/?hp=tile

https://aws.amazon.com/compliance/

https://aws.amazon.com/compliance/data-privacy/

Akamai Technologies, Inc.

WAN; CDN; Cloud Security

USA; Globally for CDN

https://www.akamai.com/us/en/about/compliance/

Infrastructure Subprocessors for the EU cloud service (for new customers that select the EU cloud service option)

Entity Name

Services provided

Location

Security and Privacy Information

Google Inc.

Google Cloud Platform

EU

https://cloud.google.com/terms/data-processing-terms

https://cloud.google.com/terms/subprocessors

Amazon Web Services, Inc.

Amazon Web Services

EU

https://aws.amazon.com/security/?hp=tile

https://aws.amazon.com/compliance/

https://aws.amazon.com/compliance/data-privacy/

Akamai Technologies, Inc.

WAN; CDN; Cloud Security

USA; Globally for CDN

https://www.akamai.com/us/en/about/compliance/

Service Specific Subprocessors–for both US Cloud Service and EU Cloud Service

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Customer Engagement Platform and related support to customers.  In order to provide the relevant functionality these Subprocessors may process Customer Data.

Entity Name

Services provided

Location

Security and Privacy Information

Zendesk, Inc.

Technical Support Platform Provider

USA

https://www.zendesk.com/company/customers-partners/eu-data-protection/

Message Systems, Inc. d/b/a SparkPost (applicable only if Customer uses Email services via Airship)

Email delivery provider


USA or
Ireland
https://www.sparkpost.com/policies/security/,
https://www.sparkpost.com/policies/subprocessors
Litmus (applicable only if Customer uses Email services via Airship)Email delivery providerUSA or UKhttps://www.litmus.com/privacy/

Sinch, previously CLX Communications, Inc. (applicable only if Customer uses SMS services via Airship

SMS/MMS delivery provider


USA or
EU
https://www.sinch.com/data-protection-agreement/,
https://www.sinch.com/data-protection-agreement/sub-processors/
Tyntec
SMS/MMS delivery provider
EU
https://www.tyntec.com/compliance-statement
Ping Identity Corporation (applicable only if Customer uses Multi-factor Authentication via Airship)Multi-factor AuthenticationUSA or EUhttps://www.pingidentity.com/en/legal/data-privacy-addendum.html,
https://www.pingidentity.com/en/legal/data-supplement.html
https://www.pingidentity.com/en/legal/security-exhibit.html
Open MarketSMS/MMS delivery providerUSAhttps://www.openmarket.com/privacy-policy/
BandwidthSMS/MMS delivery providerUSAhttps://www.bandwidth.com/legal/data-protection-and-privacy/

SUBPROCESSORS FOR THE APPTIMIZE TESTING PLATFORM

Infrastructure Subprocessors for the US cloud service

Entity Name

Services provided

Location

Security and Privacy Information

Google Inc. Google Cloud Platform

USA


https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors

Amazon Web Services, Inc.Amazon Web Services
USA
https://aws.amazon.com/security/?hp=tile
https://aws.amazon.com/compliance/
https://aws.amazon.com/compliance/data-privacy/

Infrastructure Subprocessors for the EU cloud service (for new customers that select the EU cloud service option)

Entity Name

Services provided

Location

Security and Privacy Information

Google Inc.

Google Cloud Platform

EU

https://cloud.google.com/terms/data-processing-terms

https://cloud.google.com/terms/subprocessors

Amazon Web Services, Inc.

Amazon Web Services

EU

https://aws.amazon.com/security/?hp=tile

https://aws.amazon.com/compliance/

https://aws.amazon.com/compliance/data-privacy/

Akamai Technologies, Inc.

WAN; CDN; Cloud Security

USA; Globally for CDN

https://www.akamai.com/us/en/about/compliance/

Service Specific Subprocessors

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Testing Platform and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data. 

Entity Name

Services provided

Location

Security and Privacy Information

Zendesk, Inc.

Technical Support Platform Provider

USA

https://www.zendesk.com/company/customers-partners/eu-data-protection/
https://support.zendesk.com/hc/en-us/articles/360022185294
Sentry, registered under Functional Software, Inc.Error tracking and logging
USA
https://sentry.io/security/
Datadog, Inc.Platform and system performance monitoringUSAhttps://www.datadoghq.com/security/
Periscope, Inc.Business IntelligenceUSAhttps://www.periscopedata.com/security

AIRSHIP GROUP SUBPROCESSORS

Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Customer Engagement Platform and the Apptimize Testing Platform.

Entity Name

Country

Airship Group, Inc.

United States

Urban Airship UK Ltd

United Kingdom

Accengage SAS and Accengage Business SAS

France

Urban Airship Germany GmbHGermany
Apptimize LLCUnited States


UPDATES

As our business grows and evolves, we may change the Subprocessors we use. We will endeavor to provide the administrative contact of customer’s account on the Airship Customer Engagement Platform and the Apptimize Testing Platform, as applicable, with notice of any changes to Subprocessors, along with posting such updates here.

If you would like to receive an email notice when Airship updates the Subprocessors list, please enter your work email below.

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