Airship Subprocessors

Posted Date:  July 15, 2019
Effective as of: August 1, 2019
Changes added to reflect updated EU cloud service information   Link to Previous Version

To support the operations of the Airship Customer Engagement Platform and related technical services, Urban Airship, Inc. d/b/a Airship (“Airship”) or one of its subsidiaries listed below (collectively, the “Airship Group”) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). Airship engages different types of Subprocessors to perform various functions as explained in the tables below. Prior to engaging a third party Subprocessor, Airship conducts diligence to evaluate their security, privacy and confide

Infrastructure Subprocessors

Entity Name

Services provided


Security and Privacy Information

Google Inc.

Google Cloud Platform


Amazon Web Services, Inc.

Amazon Web Services


Akamai Technologies, Inc.

WAN; CDN; Cloud Security

USA; Globally for CDN

Service Specific Subprocessors

Airship works with certain third parties to provide specific functionality within the Service. These providers are the subprocessors set forth below. In order to provide the relevant functionality these subprocessors process Customer Data. Their use is limited to the indicated Service.

Entity Name

Services provided


Security and Privacy Information

Zendesk, Inc.

Technical Support Platform Provider

Message Systems, Inc. d/b/a SparkPost (applicable only if Customer uses Email services via Urban Airship)

Email service provider


Sinch, previously CLX Communications, Inc. (applicable only if Customer uses SMS services via Urban Airship

SMS service provider


Airship Group Processors

The following entities are members of the Airship Group. Accordingly, they function as subprocessors to provide the Service.

Entity Name


Urban Airship, Inc.

dba Airship

United States

Urban Airship UK Ltd

United Kingdom

Accengage SAS


Urban Airship Germany GmbHGermany


As our business grows and evolves, we may change the Subprocessors we use.  We will endeavor to provide the administrative contact of customer’s account on the Airship Customer Engagement Platform with notice of any changes to Subprocessors, along with posting such updates here.  Please check back frequently for updates.

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