Cookie Notice

Cookie Notice

Urban Airship, Inc. d/b/a Airship and its operating divisions, subsidiaries, affiliates and branches (collectively, “Airship,” “we” or “us”) use cookies and other similar technologies on our websites and services (“Sites”). You can find out more about cookies and how to control them in the information below.

We may change this Cookies Notice at any time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. If you have questions regarding this Cookies Notice, please contact our Privacy Officer by email at, or write to us at the following address: 1225 West Burnside St., Portland, OR 97200 ATTN: Privacy Officer.

What is a cookie?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie, to develop a record of the user’s online activity. Cookies on our Sites may be delivered in a first-party (set by the Airship website) or third-party (set by another website) context and may also be set in association with emails you receive from us.

Cookies help us enhance your experience when using the Sites. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

What cookies do we use on our Sites?

Below we list the different types of cookies that may be used on our Sites. To the extent any personal data is collected through cookies, the Privacy Statement applies and compliments this Cookies Notice.

  1. Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookie NameSourceExpiryPurpose
Session IDUrban AirshipSession – 2 WeeksThis cookie maintains your active login session. and associated your login information with your browser session.
Cookie Banner PopupCookie Control by CIVIC90 DaysPlaced by the cookie banner to set the cookie preferences per visitor.

Google Tag Manager is a script (tool) that facilitates the installation of non-essential Google Analytics Cookies (see below) and marketing cookies. It is not a cookie, it is essential to the proper functioning our site, and it does not have an expiration date

2. Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. The information collected by these cookies is used to create aggregated, anonymous analytics reports. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookie NameSourceExpiryPurpose
Google Universal AnalyticsGoogle Analytics2 yearsThese cookies are used to collect information about how visitors use our Sites. We use the information to help us improve our site through the collection of anonymized information (e.g. number of visitors to Site and where visitors have come to the Site from)

3. Functional Cookies.

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookie NameSourceExpiryPurpose
Marketo MunchkinMarketo2 yearsThese cookies collect personal information (e.g. name, pages visited, and purchase history) to link a visitor to the recipient of an email marketing campaign. These cookies store only user’s unique identifying browser and internet device information until a user provides additional information, such as name and email, by submitting a form.
_biz_uid (unique ID)
BizibleSession This cookie collects anonymous statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customized online advertising.
Cookies listed hereDriftSession to 2 yrsThese cookies are set by the Drift chatbot software which make live chat on a website possible.

4. Advertising Cookies.

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.  They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookie NameExpiryPurpose
Google AdWords
30 days to 2yrsThese cookies enable behavioral advertising and analytics on the Google AdWords platform.
Facebook2 yearsThese cookies and tracking pixels enable behavioral advertising and analytics by Facebook.
LinkedIn2 yearsThese cookies enable behavioral advertising and analytics by Linkedin.
2 yearsThese cookies enable behavioral advertising and analytics by Twitter.
Bing Ads30 days to 2 yrsThese cookies enable behavioral advertising and analytics on the Bing Ads platform.
AdRoll1 to 120 DaysThese cookies enable relevant ads to be served across other web properties.

How can you control and delete cookies?

For European visitors to our Site, the Cookie Preference Center (accessible by clicking on the c in the grey triangle on the bottom left corner of the webpage) can be utilized to customize your cookie preferences. Additionally many of the cookies used on our Site and through emails can be enabled or disabled disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.  Please be aware that if cookies are disabled, not all features of the Sites may operated as intended.

Web Beacons

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “pixel tags” or “tracking pixels”). These are tiny graphics files that contain a unique identifier that is embedded in our Sites and in our emails or other communications that are sent through our services. This allows us, for example, to monitor the traffic patterns of users from one page within our Site to another, to track access to the communications sent through our services, to understand whether you have come to our Sites from an online advertisement displayed on a third-party website or whether you have viewed advertisements on our sites or through the services, or to improve our Sites’ performance.

Flash cookies of Local shared objects

Our Sites may also use so-called “Flash Cookies” to, among other things, collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash Cookies from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content

See for Yourself

Get a Personalized Demo of Our Customer Engagement PlatformGet a Demo