Legal

Airship Subprocessors

Posted Date:  September 17, 2025
Effective as of: November 5, 2025

Link to Previous Version

To support operations and technical services  for the Airship Service and the Apptimize Service, Airship may engage data processors with access to certain Customer Data (each, a “Subprocessor”). These Subprocessors help us with specific functions like cloud hosting, email delivery, and customer support as explained in the tables below.

AIRSHIP’S COMMITMENT TO OUR CUSTOMERS

  • Airship thoroughly vets each Subprocessor’s security and privacy practices before partnering with them. 
  • All Subprocessors sign agreements that require them to protect Customer Data according to our standards.
  • Airship will notify Customers of changes to our Subprocessor list here.  

AIRSHIP SERVICE SUBPROCESSORS

APPTIMIZE SERVICE SUBPROCESSORS

Airship Group Subprocessors

Update Notifications

STAY INFORMED ABOUT CHANGED

As our business grows and evolves, we may make updates to the Subprocessors we use. We will endeavor to provide the Customer account administrative contact  with notice of any changes to Subprocessors, along with posting such updates here.

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AIRSHIP SERVICE SUBPROCESSORS

For Customer Accounts Hosted on the US Data Center:
 

US Cloud Service Data Center Infrastructure Subprocessors

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Airship Service

; Cloud Security

USA

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
EU Standard Contractual Clauses

Amazon Web Services, Inc.

Amazon Web Services: Integration service

USA

https://aws.amazon.com/compliance/data-privacy/
https://aws.amazon.com/compliance/gdpr-center/
https://aws.amazon.com/compliance/amazon-information-requests/
https://aws.amazon.com/compliance/data-protection/
EU Standard Contractual Clauses

Akamai Technologies, Inc.

CDN; Cloud Security

USA; Globally for CDN

https://www.akamai.com/legal/compliance/privacy-trust-center
https://www.akamai.com/content/dam/site/en/documents/akamai/technical-and-organizational-measures-to-secure-the-personal-data.pdf
https://www.akamai.com/content/dam/site/en/documents/akamai/akamai-processors.pdf
https://www.akamai.com/content/dam/site/en/documents/akamai/overview-of-akamai-personal-data-processing-activities-and-role.pdf
EU Standard Contractual Clauses

Service-Specific Subprocessors – for Customer Accounts hosted on the US Cloud Service

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service.  In order to provide the relevant functionality these Subprocessors may process Customer Data.

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Okta, Inc.

Login; Authentication; Multi-Factor Authentication (if utilized by Customer)

USA (based on the Cloud instance Customer selects)

https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdfEU Standard Contractual Clauses

Zendesk, Inc.

Technical Support Platform Provider

USA with Binding Corporate Rules in place

https://support.zendesk.com/hc/en-us/articles/360022185294
https://www.zendesk.com/company/privacy-and-data-protection/
https://www.zendesk.com/product/zendesk-security/#anchor-compliance
EU Standard Contractual Clauses and Binding Corporate Rules

GPC USA, Inc.

Support Services Provider

USA and the Philippines

EU Standard Contractual Clauses
Svitla Systems, Inc.Support and Engineering Services ProviderUSA, and Argentina, Albania, Mexico, UkraineEU Standard Contractual Clauses
Shoreline Labs, Inc.
(D/B/A Nightfall AI)
Data Loss Prevention ProviderUSA (with the EU Standard Contractual Clauses in place)EU Standard Contractual Clauses

Email Subprocessors (applicable only if Customer uses the Email channel via the Airship Service)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Message Systems, Inc. d/b/a SparkPost

Email delivery provider

USA (based the Cloud instance Customer selects)

https://www.sparkpost.com/policies/security/
https://www.sparkpost.com/policies/subprocessors
EU Standard Contractual Clauses

Litmus

Email delivery provider

USA

https://www.litmus.com/privacy/
https://www.litmus.com/trust/subprocessors/
https://www.litmus.com/trust/security-faqs/#compliance
https://www.litmus.com/trust/
EU Standard Contractual Clauses

SendGrid (Twilio, Inc.)

Email delivery provider

USA

https://www.twilio.com/en-us/legal/security-overview
https://sendgrid.com/en-us/policies/security
https://www.twilio.com/en-us/legal/sub-processors
EU Standard Contractual Clauses

SMS Subprocessor (applicable only if Customer uses the SMS channel via the Airship Service)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Sinch, previously CLX Communications, Inc.

SMS/MMS delivery provider

USA

https://www.sinch.com/data-protection-agreement/
https://www.sinch.com/data-protection-agreement/sub-processors/
EU Standard Contractual Clauses

Twilio, Inc.

SMS/MMS delivery provider

USA

https://www.twilio.com/en-us/legal/security-overview
https://www.twilio.com/en-us/legal/sub-processors
N/A USA only service

For Customer Accounts Hosted on the EU Data Center:

EU Cloud Service Data Center Infrastructure Subprocessors

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service; Cloud Security

Brussels Belgium; Frankfurt DE

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
N/A

Amazon Web Services, Inc.

Amazon Web Services: Integration service

Brussels Belgium; Frankfurt DE

https://aws.amazon.com/compliance/data-privacy/
https://aws.amazon.com/compliance/gdpr-center/
https://aws.amazon.com/compliance/amazon-information-requests/
https://aws.amazon.com/compliance/data-protection/
N/A

Service-Specific Subprocessors – for Customer Accounts hosted on the EU Cloud Service 

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service.  In order to provide the relevant functionality these Subprocessors may process Customer Data.

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Okta, Inc.

Login; Authentication; Multi-Factor Authentication (if utilized by Customer)

EU (based on the Cloud instance Customer selects)

https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdfEU Standard Contractual Clauses

Zendesk, Inc.

Technical Support Platform Provider

USA with Binding Corporate Rules in place

https://support.zendesk.com/hc/en-us/articles/360022185294
https://www.zendesk.com/company/privacy-and-data-protection/
https://www.zendesk.com/product/zendesk-security/#anchor-compliance
EU Standard Contractual Clauses and Binding Corporate Rules

GPC USA, Inc.

Support Services Provider

USA and the Philippines

EU Standard Contractual Clauses
Svitla Systems, Inc.Support and Engineering Services ProviderUSA, and Argentina, Albania, Mexico, UkraineEU Standard Contractual Clauses
Shoreline Labs, Inc.
(D/B/A Nightfall AI)
USA (with the EU Standard Contractual Clauses in place)EU Standard Contractual Clauses

Email Subprocessors (applicable only if Customer uses the Email channel  via the Airship Service)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Message Systems, Inc. d/b/a SparkPost

Email delivery provider

Ireland (based on the Cloud instance Customer selects)

https://www.sparkpost.com/policies/security/
https://www.sparkpost.com/policies/subprocessors
EU Standard Contractual Clauses

SendGrid (Twilio, Inc.)

Email delivery provider

EU (based on the Cloud instance Customer selects)

https://www.twilio.com/en-us/legal/security-overview
https://sendgrid.com/en-us/policies/security
https://www.twilio.com/en-us/legal/sub-processors
EU Standard Contractual Clauses

Litmus

Email delivery provider

United Kingdom (based on the Cloud instance Customer selects)

https://www.litmus.com/privacy/
https://www.litmus.com/trust/subprocessors/
https://www.litmus.com/trust/security-faqs/#compliance
https://www.litmus.com/trust/
EU Standard Contractual Clauses

SMS Subprocessor (applicable only if Customer uses SMS services via the Airship Service)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Sinch, previously CLX Communications, Inc.

SMS/MMS delivery provider

EU (based depending on the which Cloud instance Customer selects)

https://www.sinch.com/data-protection-agreement/
https://www.sinch.com/data-protection-agreement/sub-processors/
EU Standard Contractual Clauses

SUBPROCESSORS FOR THE APPTIMIZE SERVICE

US cloud service data center Infrastructure Subprocessors for Apptimize Service

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Apptimize Service

USA

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
EU Standard Contractual Clauses

EU data center cloud service  Infrastructure Subprocessors for Apptimize Service (for new customers that select the EU cloud service option)

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Google Inc.

Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service

Brussels Belgium; Frankfurt DE

https://cloud.google.com/terms/data-processing-terms
https://cloud.google.com/terms/subprocessors
N/A

Service Specific Subprocessors

Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Service and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data.

Entity Name

Services provided

Location

Security and Privacy Information

Safeguards for transfer outside the EEA

Zendesk, Inc.

Technical Support Platform Provider

USA with Binding Corporate Rules in place

https://support.zendesk.com/hc/en-us/articles/360022185294
https://www.zendesk.com/company/privacy-and-data-protection/
https://www.zendesk.com/product/zendesk-security/#anchor-compliance
EU Standard Contractual Clauses

Sentry, registered under Functional Software, Inc.

Error tracking and logging for Apptimize Service

USA

https://sentry.io/security/EU Standard Contractual Clauses

Datadog, Inc.

Platform and system performance for Apptimize Service

USA

https://www.datadoghq.com/security/EU Standard Contractual Clauses
Periscope, Inc.Business IntelligenceUSAhttps://www.periscopedata.com/securityEU Standard Contractual Clauses

AIRSHIP GROUP SUBPROCESSORS

Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Service and the Apptimize Service.

Entity Name

Country

Airship Group, Inc.

United States

Urban Airship UK Ltd

United Kingdom

Airship France SAS and Airship Business France SAS

France

Urban Airship Germany GmbHGermany
Urban Airship India Private, Ltd.India
Airship Global Pte. Ltd.Singapore
Apptimize LLCUnited States