Legal
Airship Subprocessors
Posted Date: September 17, 2025
Effective as of: November 5, 2025
To support operations and technical services for the Airship Service and the Apptimize Service, Airship may engage data processors with access to certain Customer Data (each, a “Subprocessor”). These Subprocessors help us with specific functions like cloud hosting, email delivery, and customer support as explained in the tables below.
AIRSHIP’S COMMITMENT TO OUR CUSTOMERS
- Airship thoroughly vets each Subprocessor’s security and privacy practices before partnering with them.
- All Subprocessors sign agreements that require them to protect Customer Data according to our standards.
- Airship will notify Customers of changes to our Subprocessor list here.
AIRSHIP SERVICE SUBPROCESSORS
- For Customer accounts hosted on the US cloud data center
- For Customer Accounts hosted on the EU cloud data center
APPTIMIZE SERVICE SUBPROCESSORS
- Data center Infrastructure Subprocessors for Customer Accounts on the US cloud data center
- Data center Infrastructure Subprocessors for Customer Accounts on the EU cloud data center
- Additional Service-Specific Subprocessors
STAY INFORMED ABOUT CHANGED
As our business grows and evolves, we may make updates to the Subprocessors we use. We will endeavor to provide the Customer account administrative contact with notice of any changes to Subprocessors, along with posting such updates here.
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We will update you about changes in the Subprocessors used for the Airship and Apptimize Services as they become available. Otherwise, if you need more information about Airship’s data privacy, security and system status, please visit the Airship Trust Center.
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AIRSHIP SERVICE SUBPROCESSORS
For Customer Accounts Hosted on the US Data Center:
US Cloud Service Data Center Infrastructure Subprocessors
Service-Specific Subprocessors – for Customer Accounts hosted on the US Cloud Service
Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service. In order to provide the relevant functionality these Subprocessors may process Customer Data.
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Okta, Inc. | Login; Authentication; Multi-Factor Authentication (if utilized by Customer) | USA (based on the Cloud instance Customer selects) | https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdf | EU Standard Contractual Clauses |
Zendesk, Inc. | Technical Support Platform Provider | USA with Binding Corporate Rules in place | https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance | EU Standard Contractual Clauses and Binding Corporate Rules |
GPC USA, Inc. | Support Services Provider | USA and the Philippines | EU Standard Contractual Clauses | |
| Svitla Systems, Inc. | Support and Engineering Services Provider | USA, and Argentina, Albania, Mexico, Ukraine | EU Standard Contractual Clauses | |
| Shoreline Labs, Inc. (D/B/A Nightfall AI) | Data Loss Prevention Provider | USA (with the EU Standard Contractual Clauses in place) | EU Standard Contractual Clauses |
Email Subprocessors (applicable only if Customer uses the Email channel via the Airship Service)
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Message Systems, Inc. d/b/a SparkPost | Email delivery provider | USA (based the Cloud instance Customer selects) | https://www.sparkpost.com/policies/security/ https://www.sparkpost.com/policies/subprocessors | EU Standard Contractual Clauses |
Litmus | Email delivery provider | USA | https://www.litmus.com/privacy/ https://www.litmus.com/trust/subprocessors/ https://www.litmus.com/trust/security-faqs/#compliance https://www.litmus.com/trust/ | EU Standard Contractual Clauses |
SendGrid (Twilio, Inc.) | Email delivery provider | USA | https://www.twilio.com/en-us/legal/security-overview https://sendgrid.com/en-us/policies/security https://www.twilio.com/en-us/legal/sub-processors | EU Standard Contractual Clauses |
SMS Subprocessor (applicable only if Customer uses the SMS channel via the Airship Service)
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Sinch, previously CLX Communications, Inc. | SMS/MMS delivery provider | USA | https://www.sinch.com/data-protection-agreement/ https://www.sinch.com/data-protection-agreement/sub-processors/ | EU Standard Contractual Clauses |
Twilio, Inc. | SMS/MMS delivery provider | USA | https://www.twilio.com/en-us/legal/security-overview https://www.twilio.com/en-us/legal/sub-processors | N/A USA only service |
For Customer Accounts Hosted on the EU Data Center:
EU Cloud Service Data Center Infrastructure Subprocessors
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Google Inc. | Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service; Cloud Security | Brussels Belgium; Frankfurt DE | https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors | N/A |
Amazon Web Services, Inc. | Amazon Web Services: Integration service | Brussels Belgium; Frankfurt DE | https://aws.amazon.com/compliance/data-privacy/ https://aws.amazon.com/compliance/gdpr-center/ https://aws.amazon.com/compliance/amazon-information-requests/ https://aws.amazon.com/compliance/data-protection/ | N/A |
Service-Specific Subprocessors – for Customer Accounts hosted on the EU Cloud Service
Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Service and related support to customers, and to operate the email and SMS channels in the Airship Service. In order to provide the relevant functionality these Subprocessors may process Customer Data.
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Okta, Inc. | Login; Authentication; Multi-Factor Authentication (if utilized by Customer) | EU (based on the Cloud instance Customer selects) | https://www.okta.com/sites/default/files/2021-12/okta-security-privacy-documentation.pdf | EU Standard Contractual Clauses |
Zendesk, Inc. | Technical Support Platform Provider | USA with Binding Corporate Rules in place | https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance | EU Standard Contractual Clauses and Binding Corporate Rules |
GPC USA, Inc. | Support Services Provider | USA and the Philippines | EU Standard Contractual Clauses | |
| Svitla Systems, Inc. | Support and Engineering Services Provider | USA, and Argentina, Albania, Mexico, Ukraine | EU Standard Contractual Clauses | |
| Shoreline Labs, Inc. (D/B/A Nightfall AI) | USA (with the EU Standard Contractual Clauses in place) | EU Standard Contractual Clauses |
Email Subprocessors (applicable only if Customer uses the Email channel via the Airship Service)
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Message Systems, Inc. d/b/a SparkPost | Email delivery provider | Ireland (based on the Cloud instance Customer selects) | https://www.sparkpost.com/policies/security/ https://www.sparkpost.com/policies/subprocessors | EU Standard Contractual Clauses |
SendGrid (Twilio, Inc.) | Email delivery provider | EU (based on the Cloud instance Customer selects) | https://www.twilio.com/en-us/legal/security-overview https://sendgrid.com/en-us/policies/security https://www.twilio.com/en-us/legal/sub-processors | EU Standard Contractual Clauses |
Litmus | Email delivery provider | United Kingdom (based on the Cloud instance Customer selects) | https://www.litmus.com/privacy/ https://www.litmus.com/trust/subprocessors/ https://www.litmus.com/trust/security-faqs/#compliance https://www.litmus.com/trust/ | EU Standard Contractual Clauses |
SMS Subprocessor (applicable only if Customer uses SMS services via the Airship Service)
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Sinch, previously CLX Communications, Inc. | SMS/MMS delivery provider | EU (based depending on the which Cloud instance Customer selects) | https://www.sinch.com/data-protection-agreement/ https://www.sinch.com/data-protection-agreement/sub-processors/ | EU Standard Contractual Clauses |
SUBPROCESSORS FOR THE APPTIMIZE SERVICE
US cloud service data center Infrastructure Subprocessors for Apptimize Service
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Google Inc. | Google Cloud Platform: Third party cloud hosting and backup for the US instance of the Apptimize Service | USA | https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors | EU Standard Contractual Clauses |
EU data center cloud service Infrastructure Subprocessors for Apptimize Service (for new customers that select the EU cloud service option)
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Google Inc. | Google Cloud Platform: Third party cloud hosting and backup for the EU instance of the Airship Service | Brussels Belgium; Frankfurt DE | https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors | N/A |
Service Specific Subprocessors
Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Service and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data.
Entity Name | Services provided | Location | Security and Privacy Information | Safeguards for transfer outside the EEA |
|---|---|---|---|---|
Zendesk, Inc. | Technical Support Platform Provider | USA with Binding Corporate Rules in place | https://support.zendesk.com/hc/en-us/articles/360022185294 https://www.zendesk.com/company/privacy-and-data-protection/ https://www.zendesk.com/product/zendesk-security/#anchor-compliance | EU Standard Contractual Clauses |
Sentry, registered under Functional Software, Inc. | Error tracking and logging for Apptimize Service | USA | https://sentry.io/security/ | EU Standard Contractual Clauses |
Datadog, Inc. | Platform and system performance for Apptimize Service | USA | https://www.datadoghq.com/security/ | EU Standard Contractual Clauses |
| Periscope, Inc. | Business Intelligence | USA | https://www.periscopedata.com/security | EU Standard Contractual Clauses |
AIRSHIP GROUP SUBPROCESSORS
Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Service and the Apptimize Service.
Entity Name | Country |
|---|---|
Airship Group, Inc. | United States |
Urban Airship UK Ltd | United Kingdom |
Airship France SAS and Airship Business France SAS | France |
| Urban Airship Germany GmbH | Germany |
| Urban Airship India Private, Ltd. | India |
| Airship Global Pte. Ltd. | Singapore |
| Apptimize LLC | United States |