At Airship, our mission is to help brands master mobile-first customer experiences. We believe that every experience should be meaningful, and for an experience to be truly meaningful, it must be accessible to everyone. Airship designs and develops the Airship Service with accessibility in mind, so that Airship-provided functionality can support inclusive experiences.

Accessibility is not a checkbox for us; it is a core value. Airship incorporates accessibility considerations into relevant product development, testing, and remediation planning for the Airship Service.

Defined Terms

Capitalized terms used but not defined in this Digital Accessibility Policy & Statement, (the “Accessibility Statement”),  have the meanings given to them in the Airship Terms of Subscription Service available at https://www.airship.com/legal/subscription-terms/ or other main or framework agreement entered into by Airship and the Customer, as applicable, (the “Agreement”). For purposes of this Statement, references to the “Airship Service” mean the Airship proprietary platform technology included in the Airship SDKs.

This Accessibility Statement is informational and does not modify any Agreement, service level, or support obligation entered into between Airship and any Customer.

Our Commitment

Accessibility is a top priority for Airship and a central pillar of our product roadmap. We incorporate  accessibility considerations into relevant product development, testing and remediation planning for the Airship Service, , including our high-impact features like Scenes and Message Center.

Our approach is guided by the POUR principles of the Web Content Accessibility Guidelines (WCAG):

• Perceivable: Information and UI components must be presentable to users in ways they can perceive.
• Operable: User interface components and navigation must be operable.
• Understandable: Information and the operation of the user interface must be understandable.
• Robust: Content must be robust enough to be interpreted reliably by a wide variety of user agents, including assistive technologies, to the extent supported by the applicable Airship Service component and Customer implementation.

Airship’s accessibility work includes a combination of design review, automated testing, manual testing, functional testing with assistive technologies, and third-party evaluation where appropriate.

Standards & Conformance

Airship evaluates relevant Airship Service components against recognized accessibility standards, including:

• WCAG 2.2 Level A and AA
• Revised Section 508 (U.S. Federal standard)
• EN 301 549 (European Union standard)

These standards are used as evaluation benchmarks for Airship-provided functionality. They do not determine whether any particular Customer Digital Asset, Customer Data, Notification, End User experience, or Customer implementation complies with Applicable Laws.

As of March 2026, certain core Airship SDKs (Software Development Kits) have been evaluated by Level Access, an independent third party, using automated, manual, and functional testing with assistive technologies such as VoiceOver/iOS, TalkBack/Android, and NVDA/Chrome. Level Access tested a representative sample of the applicable Airship Service component and related use flows; the Accessibility Conformance Reports, (the “ACRs”), do not necessarily evaluate every configuration, Customer implementation, Customer Digital Asset, Customer-authored content item, Documentation page, or support interaction.

Accessibility Conformance Reports (VPATs)

To assist our customers with procurement and accessibility review, Airship makes detailed ACRs available upon request for certain Airship Service components. These reports are based on the VPAT® reporting format and summarize the evaluated conformance status of the applicable component as of the report date.

ACRs may identify supported criteria, partially supported criteria, known limitations, Customer dependencies, and other implementation notes. Customers should review the applicable ACR together with their own configuration, content, Customer Digital Assets, use cases, and legal requirements. Unless an ACR states otherwise, the evaluated scope does not include Customer Digital Assets, Customer Data, Notifications, Customer-authored content, Customer configurations, Documentation, support services, alternate format support, or non-electronic support materials.

Scope of Coverage

This Accessibility Statement applies to Airship provided functionality within the Airship Service for the following Airship components, to the extent included in the Customer’s applicable Order and used in accordance with the Agreement and the Documentation:

• Scenes: Interactive, multi-step flows and prompts.
• Embedded Content: Airship provided functionality for dynamically updated content within designated user interface (“UI”) areas in the Customer’s mobile applications or websites.
• Message Center:  Airship provided functionality for persistent in-app inbox experiences.
• Preference Center: Airship-provided functionality for End User communication preference management interfaces.

This Statement does not apply to:

• Customer Digital Assets, including Customer mobile applications, web domains, software applications, and communication channels;
• Customer Data, Notifications, images, copy, labels, headings, links, templates, or other Customer-authored or Customer-provided content; 
• Customer configurations, implementation choices, personalization logic, targeting logic, or use cases;
• Third Party Applications, operating systems, browsers, devices, carrier or platform services, or assistive technologies;
• Modifications to the Airship Service made by or for Customer, or use of the Airship Service outside the Agreement or Documentation.

A Shared Responsibility Model

Accessible End User experiences are a shared responsibility, and depend on both Airship-provided functionality and Customer implementation choices.  Airship provides accessibility-supporting functionality within the Airship Service, but the final accessibility of a particular End User experience also depends on how our customers author their content, on the Customer Digital Asset, Customer Data, Notifications, content, configuration and use cases.

• Airship’s Role: We provide accessible-supporting functionality within the Airship Service, including accessibility-ready  components, programmatic support for screen readers, and tools like our Accessibility Agent to analyze content for missing alt-text or labels.
• Customer’s Role: Customer is responsible for its Customer Digital Assets, Customer Data, Notifications, content authoring, configurations, and use of the Airship Service. This includes adding meaningful alternative text, labels, headings, link text, and other content needed for accessible End User experiences; testing Customer implementations; and determining whether Customer’s use of the Airship Service satisfies Customer’s obligations under Applicable Laws. 

Known Limitations & Ongoing Improvements

While we strive for full conformance, we are transparent about areas where we are still improving. Airship tracks known accessibility limitations and prioritizes remediation based on severity, user impact, technical feasibility, Customer impact, and product planning. Current ACRs identify certain partial-support items, including, as applicable, resize text, and reflow. Representative examples include:

• Reflow: On the Web SDK, some content may be cut off when using high browser zoom (200%) or specific small viewports.

The applicable ACR should be reviewed for current component-level details, tested criteria, exceptions, and notes. Airship continues to evaluate and improve accessibility support in the Airship Service as standards, technologies, Customer needs, and assistive technology practices evolve.

Feedback & Contact

We welcome your feedback on the accessibility of Airship’s platform. If you encounter accessibility barriers in Airship-provided functionality or need accessibility-related information, please contact us:

Email: accessibility@airship.com 

Last Reviewed: May 19, 2026

Effective Date: May 20, 2026

Airship may update this Statement from time to time as the Airship Service, accessibility standards, technologies, and legal requirements evolve.