Retain

Churn Prevention

Zero in on customers at risk of churning from your app — before they bail.

Challenge

Customers Don’t Always Stick Around

It’s sad but true: the majority of relationships between customers and apps don’t even make it to their one-month anniversary. Even sadder when you consider all the time and money you spent working to win them over in the first place.

Stats

Churn Prevention by the Numbers

95%
of new, opt-in app users churn within the first 90 days if they don’t receive any push notifications.
190%
higher retention rate for app users who receive one or more push notifications in their first 90-days versus those who don’t receive any.
54%
of app users will churn within 90 days after first opening an app.

platform

Churn Prevention + Our Customer Engagement Platform

With AI and predictive analytics, you can see which customers are at risk of churning and take action to keep them — before they go. Then, you can send personalized, real-time push notifications that keep you top of mind without becoming a nuisance.

Channels

Go omnichannel.

Take an omnichannel approach to churn prevention. Message at-risk app users on other channels like email or SMS with personalized offers that renew engagement and spark action — all from a centralized, coordinated Platform.

Orchestration

Send messages they’ll actually see.

With Intelligent Orchestration solutions, you can identify which channel a user was last active on — or which channel is the best one to reach them on — so you can give your message the optimal chance of being seen.

ANALYTICS & DATA

Segment based on churn risk.

Apply Airship’s Predictive Churn solution to put the power of machine learning to work for your brand. Segment messages based on churn risk — win back those at high risk of churn with data-driven offers and deals.

Learn More About Our Customer Engagement Platform

Ready to Reduce Churn?

Delivering the data and solutions you need to help prevent customer churn is just one way our Customer Engagement Platform powers engagement, value and ROI. Let us show you exactly what it can do for your brand.

See for Yourself

Get a Personalized Demo of Our Customer Engagement Platform