Accelerate loyalty, revenue, and growth. Results guaranteed.
The only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions.
results
Proof over promises
Consistent reliability and user-friendly tools simplify multi-channel messaging
“Airship has been a huge part of our organization as our main CRM tool for years and it hasn’t let us down. It is reliable and user friendly.”
Platform Enables Real-Time Message Adjustments and Streamlined Mobile Communication
“The customer support offered, the easy-to-use platform, and the constant updates for the latest in message types, testing, personalization, etc. are all extremely helpful to our team. “
Not just a vendor, but a Strategic Partner
“Customer service and technical support are top notch. They are a true partner vs just a vendor. “
Unlocking real results: How Airship stakes its performance on your outcomes
2.8x higher
“With Airship, our team was able to build a new and innovative experience for our guests when they were actively engaged with our app, capturing valuable insights to deliver more tailored recommendations.”
Ulta Beauty
CIMB’s personalized banking at scale fuels engagement and loyalty
“Airship empowered us to transform the CIMB Clicks app into a virtual branch that balances the tailored service that customers expect from in-person interactions with the convenience of online operations.”
476% ROI
$6M NPV
Value in moments of need: How Allstate accelerates mobile campaigns
Consistent reliability and user-friendly tools simplify multi-channel messaging
“Airship has been a huge part of our organization as our main CRM tool for years and it hasn’t let us down. It is reliable and user friendly.”
Platform Enables Real-Time Message Adjustments and Streamlined Mobile Communication
“The customer support offered, the easy-to-use platform, and the constant updates for the latest in message types, testing, personalization, etc. are all extremely helpful to our team. “
Not just a vendor, but a Strategic Partner
“Customer service and technical support are top notch. They are a true partner vs just a vendor. “
Unlocking real results: How Airship stakes its performance on your outcomes
2.8x higher
“With Airship, our team was able to build a new and innovative experience for our guests when they were actively engaged with our app, capturing valuable insights to deliver more tailored recommendations.”
Ulta Beauty
CIMB’s personalized banking at scale fuels engagement and loyalty
“Airship empowered us to transform the CIMB Clicks app into a virtual branch that balances the tailored service that customers expect from in-person interactions with the convenience of online operations.”
476% ROI
$6M NPV
Value in moments of need: How Allstate accelerates mobile campaigns
Every step of the journey
Built for the outcomes you own
Your brand at the center of their world
From idea to launch without the development queues
Cross-channel journeys in perfect rhythm
Real-time intelligence that drives real results
OUTCOME-LED AI
Give it a goal, put it to work, approve it at every step
Airship’s agents arrive pre-trained and quickly learn your brand, so you can move efficiently from an idea to a full cross-channel campaign.
Describe the experience, and get it built
Hand the Scenes Agent a description, and get back a native, on-brand experience, including layout, copy, and branching logic. Edit anything, approve it at any level, and ship it in minutes without a development ticket.
See what’s coming, and act on it
The Recommendations AI Agent analyzes customer behavior to find who’s moving toward value and who’s drifting, then recommends actions that lead to higher conversions.
Learn what happened in plain language
Get a read on what moved, what didn’t, and what to run next without having to run a report. The Dashboard AI Agent explains what’s being measured, searches and surfaces relevant docs inline, and reads live dashboard data right where the user is working.
Describe the experience, and get it built
Hand the Scenes Agent a description, and get back a native, on-brand experience, including layout, copy, and branching logic. Edit anything, approve it at any level, and ship it in minutes without a development ticket.
See what’s coming, and act on it
The Recommendations AI Agent analyzes customer behavior to find who’s moving toward value and who’s drifting, then recommends actions that lead to higher conversions.
Learn what happened in plain language
Get a read on what moved, what didn’t, and what to run next without having to run a report. The Dashboard AI Agent explains what’s being measured, searches and surfaces relevant docs inline, and reads live dashboard data right where the user is working.
RESPONSIBLE AI
Airship Partner Ecosystem
RESOURCES
Pages from our mobile-first playbook
More from our onboarding playbook
Frequently asked questions
What is Airship and what does it offer?
Airship is the only mobile-first customer experience platform that helps brands build AI-powered cross-channel experiences delivering measurable results at scale. Formerly Urban Airship, the company has pioneered mobile innovation for over 15 years, from the industry-first push notification and mobile wallet pass to today’s AI agents. Product and marketing teams use Airship to launch unified, personalized experiences across app and web, turning ordinary interactions into repeatable conversions.
What makes Airship different?
Airship guarantees results, and backs that with 15+ years of mobile-first expertise. Airship pioneered the first commercial push notification, the first in-app message, the first cross-platform wallet passes and the first Live Activities. That same platform now runs AI that scales content production rather than just audience reach, with the reliability enterprise brands need when seconds matter and failure isn’t an option. Forrester’s Total Economic Impact™ study found a 476% ROI.
Who uses Airship?
Airship powers mobile-first customer experiences for the world’s leading B2C enterprise brands — including Alaska Airlines, The Home Depot, BBC, McDonald’s, PayPal, Chipotle, Vodafone, Saks Fifth Avenue and the US Open. Brands across retail, media and entertainment, finance and insurance, travel and hospitality, sports and telecom rely on Airship to drive retention, sustained loyalty and higher customer lifetime value.
What is a customer experience platform?
A customer experience platform helps brands create, manage, measure and optimize unified, hyper-personalized experiences that drive conversions in the app and on the web. Mobile sits at the center of that ecosystem, where app, web, email, push, SMS/RCS and mobile wallet all converge. As customer experiences grow more fragmented, a mobile-first platform is what holds them together.
What is the difference between a CRM and a customer engagement platform?
CRM platforms manage a company’s records and relationships across existing and future customers. Customer engagement platforms create the experiences themselves: the cross-channel interactions that build loyalty and advocacy. The two work together in most enterprise stacks, with Airship activating CRM data across every channel so what a brand knows about a customer shapes what that customer experiences next.
Does Airship integrate with other marketing tools and platforms?
Airship integrates with a broad set of enterprise marketing, data and analytics platforms — CDPs, CRMs, cloud data warehouses, personalization tools and analytics systems — so customer data and behavioral signals flow into Airship for activation and back out for measurement. Those real-time, bi-directional flows power personalized push, in-app messages, email, SMS, wallet passes and app experiences inside the stack you already run.
How does Airship ensure data security, privacy and compliance?
Standard security measures across the Airship platform include SOC 2 Type II, end-to-end encryption, and multi-factor authentication single sign-on (MFA/SSO) with role-based access control (RBAC). Integrity is one of Airship’s core values, and customer data is protected across every Airship operating environment. The platform also supports GDPR, CCPA/CPRA and the growing set of US state privacy laws.
How easy is it to get started with Airship?
Airship onboarding starts with a live demo, where you can see how mobile-first experiences drive value for your customers and revenue for your brand. Review pricing plans to find the option that fits your business. From onboarding forward, Airship’s Customer Experience team works alongside yours, backed by documentation built for marketers, developers and product owners.