Based on interviews with six real Airship enterprise customers
Results driven across cross-channel experiences and outcome-led AI
Enterprises saw higher revenue, greater customer satisfaction, and increased operational efficacy
Retail
Transitioning to personalized, lifecycle-aware push orchestration achieved near-exponential app user base growth and triggered a direct, measurable lift in overall customer lifetime value.
Travel
Content teams achieved a 30% boost in first-time app downloads and bypassed custom engineering backlogs to build, test, and deploy in-the-moment promotional campaigns in under two weeks.
Communications
Integrating Airship’s API into their core CMS empowered editors to deploy instant, multi-market notifications from a single dashboard, while automated AI Journeys drove a 5x increase in reclaiming user attention.
Logistics
Shifting to no-code asset deployment allowed marketing teams to scale their targeted campaign capacity sixfold and slash ongoing mobile development and marketing costs by 90%.
Financial services
Modernizing the digital banking application drove a 33% surge in first-year customer growth, a 10-point lift in customer NPS, and propelled mobile digital activity rates past 90%. |
Hospitality
Orchestrating automated, geolocation-targeted guest journeys yielded high push open rates up to 15%, lifted regional occupancy metrics by 17 points, and doubled premium upgrade conversions. |
We see higher revenue when we use Airship [AI-enabled CX orchestration] technology [and their] MMS and SMS, with higher customer satisfaction when we provide dynamic messaging. We saw higher take rates for upgraded [services] when we provided proactive, in-the-moment, triggered messaging [on-site and]; higher engagement with our large-scale sale campaigns; and broader awareness of service-related issues when we use targeted messaging [during high-impact moments]. All those metrics make a difference.”