retain

Customer Loyalty

Stay top of mind (and wallet) with loyalty-inspiring customer experiences.

Challenge

Keep the Love Alive

With a constant deluge of new technologies, apps and shiny objects competing for your customers’ attention and business, it’s not easy to keep the love alive. Even card-carrying members of your loyalty club can be fickle — and forgetful. Expectations are higher than ever, and every customer experience is critical.

Stats

Loyalty by the numbers

78%
of consumers said they would be more loyal to a brand that understood them and what they were looking for.
52%
of consumers say they’d switch brands if they didn’t feel they were receiving a personalized experience.
69%
of consumers say they are more likely to use a loyalty card on their phone.

platform

Loyalty + Our Customer Engagement Platform

Customers have come to appreciate — and expect — the benefits of loyalty. But to inspire the kind of devotion that won’t expire with the latest coupon, you have to create better, more engaging customer experiences at every stage of their lifecycle. Show customers you understand and appreciate them with a multi-channel approach to loyalty that delivers meaningful, personalized messages when and where they need them most.

Channels

Connect with your most loyal customers anywhere.

Keep all your options open: use a platform that makes it easy to connect with your most loyal customers who want to connect with you — on any channel.

Orchestration

Send smarter messages.

Make sure your most loyal customers feel known with relevant, personalized messages that create meaningful interactions. Use location and event triggers to reach your most loyal users when they’re most likely to engage, and keep them up to date on the channels they prefer.

ANALYTICS & DATA

Create value — and watch your business grow.

Gather user-level data about what your loyal customers care about most, then connect it with loyalty data from any business system in your stack. You’ll get a more complete picture of who they are and how you can create an even more valuable relationship with them.

Learn More About Our Customer Engagement Platform

Let’s Talk Loyalty

We’d love to understand your brand’s challenges and opportunities around loyalty and explore the ways we can help. Get in touch today for a conversation and a personalized demo of our loyalty solutions.

See for Yourself

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