Analyst Reports

The best brand experiences connect to customers in critical moments, not just at a channel level. Brands must design with a moment-first mindset.

As retail continues to innovate across its digital and physical landscapes, consumers have begun to evaluate in-store experiences using standards historically reserved for online experiences. The future of buying must include a proactive strategy for creating stores designed to win, serve, and retain channel-agnostic, digitally savvy consumers. 

Airship’s Steve Tan and marketing leaders from NatWest bank, Kilo Health, Nuffield Health and Bupa Global explore the multichannel customer experience to support deeper connections.

Airship was cited as a Leader in the recently released The Forrester Wave™: Mobile Engagement Automation, Q3 2020. Download your copy of the report here.