Travel & Hospitality

Before, during and after day-of-travel, you need to be able to message travelers in the moments that matter most on any device or channel. Whether your company is a hotel or airline, we have the blog posts with the best practices and relevant information you can use to better engage with your customers.

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Digital Marketing Trends

Top 3 Travel Themes that Brands Must Address to Meet the Needs of the Future Customer

Steve Tan

November 08, 2022

Customer behavior within the travel industry has shifted dramatically in recent years. Last week at the Digital Travel event in London, the industry got together to discuss how to best engage customers, respond to customer preferences and reduce booking friction. Over the course of two days, many opinions were shared, but three themes stood out. […]

Mobile Wallet

Why Mobile Wallets Can Make Vaccine Passports a New York Success

Bernardo de Albergaria

May 06, 2021

The travel industry offers a mobile-minded guide for how vaccine passports can enable in-person experiences. Two years ago, 21% of Americans had an airline app on their phone, and 1.5 billion digital boarding passes were used.

Best Practices

How Simple Personalizations Can Drive Big Engagement this Holiday Season

Emily Hottal

November 25, 2020

Make your messages stand out from the crowd this holiday season with these simple personalization ideas.

Travel & Hospitality

Alaska Airlines Has Created an “Almost Touch-Free” Travel Experience With Mobile

Emily Smith

September 21, 2020

Alaska Airlines is leveraging its mobile leadership to create safer, touch-free travel experiences. Learn how in this article originally published on the Alaska Airlines blog.

Best Practices

Seamless Day-of-Travel Experiences, Courtesy of Alaska Airlines and Airship

Simone Kriz

October 29, 2019

How Airship helps Alaska Airlines use customer engagement tools like push notifications and mobile wallet to inform passengers in real-time and streamline the day-of-travel experience.

Best Practices

Customer Engagement Saves Time and Money in New Airship Case Studies

Simone Kriz

October 01, 2019

A collection of Airship customer engagement case studies featuring AccuWeather, Alaska Airlines, GasBuddy, OPB, and the Chicago Tribune.

Travel & Hospitality

Tech-driven Innovations from Other Sectors that Travel Brands Need to Steal

Mike Stone

August 01, 2019

Airship’s SVP of Marketing, Mike Stone, shares tech-driven innovations from other marketing categories that travel brands can call their own.

Digital Marketing Trends

Insights From Marketing Pros at GameStop, SXSW, TGI Fridays & Bottle Rocket From Our Dallas Digital Engagement Forum

Alyssa Meritt

October 26, 2018

Get the latest ideas and strategies in digital marketing in this recap of our Digital Engagement Forum.

Best Practices

How Airlines Can Grow Brand Loyalty & Revenue By Creating Hyperpersonalized Customer Experiences On Mobile

Emily Buckman

October 04, 2017

Here’s a playbook for a mobile-first marketing approach airlines can use to delight passengers, grow brand loyalty and boost revenue.

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How to serve customers on the most valuable digital real-estate – the iPhone Lock Screen.

We surveyed more than 200 developers & marketers about their mobile app experience practices >

See why Forrester named Airship a Leader in The Forrester Wave™: Mobile Engagement Automation, Q3 2020

Travel & Hospitality

Browse by Category

Top 3 Travel Themes that Brands Must Address to Meet the Needs of the Future Customer

Why Mobile Wallets Can Make Vaccine Passports a New York Success

How Simple Personalizations Can Drive Big Engagement this Holiday Season

Alaska Airlines Has Created an “Almost Touch-Free” Travel Experience With Mobile

Seamless Day-of-Travel Experiences, Courtesy of Alaska Airlines and Airship

Customer Engagement Saves Time and Money in New Airship Case Studies

Tech-driven Innovations from Other Sectors that Travel Brands Need to Steal

Insights From Marketing Pros at GameStop, SXSW, TGI Fridays & Bottle Rocket From Our Dallas Digital Engagement Forum

How Airlines Can Grow Brand Loyalty & Revenue By Creating Hyperpersonalized Customer Experiences On Mobile