Engagement Channels

The home base for all our articles on the the engagement channels you need to use: Mobile App, Mobile Wallet, Email, Web Notification and SMS.

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Engagement Channels

SMS Marketing

Level-Up Your SMS Engagement with Retargeting and Customer Context

Kaitlyn Hogue

March 31, 2020

We have made it even easier to use SMS marketing with newly added automated features: click retargeting and click segmentation.

Best Practices

We’re Here for You

Michael Lavoie

March 27, 2020

Airship’s SVP of Customer Success, Michael Lavoie, shares some of the customer engagement strategies our clients are implementing and evolving during this time.

Web Notifications

Web Notification Best Practices to Get the Opt-In for Chrome and Firefox

Meghan Suslak

March 23, 2020

Chrome and Firefox have made changes to the way users can be prompted for web notifications. Here’s what has changed and what you can do about it.

Mobile Wallet

How to Create a Mobile Wallet Pass

Emily Hottal

February 24, 2020

Create a mobile wallet pass in 10 easy steps. See for yourself how quick and simple it is to get started with mobile wallet marketing today!

SMS Marketing

The Big Short for SMS – Sending Big Content with Short Links and Link Tracking

Kaitlyn Hogue

November 19, 2019

Airship is excited to announce the launch of two new features that will drastically improve your SMS and Mobile Wallet campaigns: Link shortening and link tracking!

Best Practices

Seamless Day-of-Travel Experiences, Courtesy of Alaska Airlines and Airship

Simone Kriz

October 29, 2019

How Airship helps Alaska Airlines use customer engagement tools like push notifications and mobile wallet to inform passengers in real-time and streamline the day-of-travel experience.

SMS Marketing

Why Every Retailer Should Be Using SMS Marketing

Nathan Landau

October 22, 2019

A preview of highlights and takeaways from Airship’s new eBook, “9 Ways Every Retailer Should Be Using SMS Marketing.”

Best Practices

How to Create an Automated Welcome Push Notification for New App Users

Michael Halka

October 10, 2019

Learn best practices for sending an automated push notification welcome message to new app users.

SMS Marketing

What to Look for in an SMS Platform

Nathan Landau

September 17, 2019

A list of considerations to make when choosing an SMS platform for your customer engagement strategy. The best SMS platforms have these factors in common.

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Engagement Channels

Browse by Category

Level-Up Your SMS Engagement with Retargeting and Customer Context

We’re Here for You

Web Notification Best Practices to Get the Opt-In for Chrome and Firefox

How to Create a Mobile Wallet Pass

The Big Short for SMS – Sending Big Content with Short Links and Link Tracking

Seamless Day-of-Travel Experiences, Courtesy of Alaska Airlines and Airship

Why Every Retailer Should Be Using SMS Marketing

How to Create an Automated Welcome Push Notification for New App Users

What to Look for in an SMS Platform

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