Engagement Channels

The home base for all our articles on the the engagement channels you need to use: Mobile App, Mobile Wallet, Email, Web Notification and SMS.

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Travel & Hospitality

Alaska Airlines Has Created an “Almost Touch-Free” Travel Experience With Mobile

Emily Smith

September 21, 2020

Alaska Airlines is leveraging its mobile leadership to create safer, touch-free travel experiences. Learn how in this article originally published on the Alaska Airlines blog.

Mobile Wallet

With Contactless Shopping Becoming the Norm, Retailers Should Embrace Mobile Wallets

Mike Herrick

September 14, 2020

Mobile transactions are replacing cash, checks and credit cards. That reality — compounded by this pandemic’s impact on how people feel about exchanging paper currency or touching screens to complete transactions — signals a tipping point for mobile wallets.

SMS Marketing

SMS Regulatory Compliance: What You Need to Know About Text Messaging

Mitzi Mori

August 11, 2020

SMS regulation compliance may seem daunting, but when done correctly, text messaging can be a powerful marketing tool to reach and engage with your customers.

Mobile Wallet

The Mobile Wallet Opportunity in the U.S. Is Still Massive

Corey Gault

April 17, 2020

Mobile wallets offer consumers a more convenient way of completing transactions and navigating their lives and still holds fantastic potential because the adoption rate in the U.S. has been relatively low.

Airship News & Updates

Get Web Notifications Free for 90 Days

Meghan Suslak

April 7, 2020

Establishing direct connections with your customers is an important strategy anytime, but it’s especially important at a time like this. That’s why we’re now offering our web notifications solution free for 90 days.

SMS Marketing

Level-Up Your SMS Engagement with Retargeting and Customer Context

Kaitlyn Hogue

March 31, 2020

We have made it even easier to use SMS marketing with newly added automated features: click retargeting and click segmentation.

Best Practices

We’re Here for You

Michael Lavoie

March 27, 2020

Airship’s SVP of Customer Success, Michael Lavoie, shares some of the customer engagement strategies our clients are implementing and evolving during this time.

Web Notifications

Web Notification Best Practices to Get the Opt-In for Chrome and Firefox

Meghan Suslak

March 23, 2020

Chrome and Firefox have made changes to the way users can be prompted for web notifications. Here’s what has changed and what you can do about it.

Mobile Wallet

How to Create a Mobile Wallet Pass

Emily Hottal

February 24, 2020

Create a mobile wallet pass in 10 easy steps. See for yourself how quick and simple it is to get started with mobile wallet marketing today!

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Engagement Channels

Browse by Category

Alaska Airlines Has Created an “Almost Touch-Free” Travel Experience With Mobile

With Contactless Shopping Becoming the Norm, Retailers Should Embrace Mobile Wallets

SMS Regulatory Compliance: What You Need to Know About Text Messaging

The Mobile Wallet Opportunity in the U.S. Is Still Massive

Get Web Notifications Free for 90 Days

Level-Up Your SMS Engagement with Retargeting and Customer Context

We’re Here for You

Web Notification Best Practices to Get the Opt-In for Chrome and Firefox

How to Create a Mobile Wallet Pass

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