Elevate’25: Navigating Customer Experience in the Era of AI

Ever feel like you’re riding a wave of constant digital change – one that you just can’t keep up with? AI is actively reshaping how brands connect with mobile-first audiences, demanding an evolution in customer experience strategies. If you’re looking to lead – not lag – in an AI-powered world, then Elevate’25: Digital Innovation Summit is for you. The goal? Arm you with the right tools and insights to stop treading water and actually get ahead of the wave!

On October 15th, 2025, we’re gathering digital leaders, curious minds and bold brand builders at the iconic Shangri-La at the Shard in London (because innovation deserves a killer view!). This full-day summit is your chance to explore how to harness the power of AI to revolutionize your brand’s customer experiences. 

Previous Elevate events have featured valuable insights from experts at:

What You’ll Get Out of Elevate’25

Customer experience is no longer just about operational efficiency. Brands are having to retool how they build real connections, earn loyalty and turn every touchpoint into lasting growth. At Elevate’25, you’ll get the fresh insights and bold ideas you need to thrive in this incredible tech revolution, including the opportunity to:

• Refine your approach: Hear from the leaders who are shaking up customer experience. Discover how they’re engaging mobile-first audiences in smarter, more meaningful ways – and how you can too.
• Find your people: Connect with fellow innovators, swap ideas and share real-world challenges. Whether you’re brand-side or agency-side, you’ll leave with new perspectives, inspiration and a solid network.
• Gain a strategic edge: Learn how to harness AI safely and effectively to drive results. We’re talking real-world use cases, not hype — strategies you can take back to your team and put into action.

We’re diving deep into everything from AI-powered journeys that feel like magic, to loyalty strategies that actually stick. You’ll leave feeling energized, inspired and ready to ride the tech wave with confidence.

Save the Date: October 15th!

Be the first to hear when registration opens and our speaker lineup drops. Register your interest today to unlock early-bird access – you won’t want to miss this!