As SVP of Customer Success, Michael Lavoie is responsible for all post-sale customer relationships and the delivery of all services provided to Airship’s customers globally.
Michael brings more than 20 years of experience leading global customer services organizations for marketing technology companies, and was most recently chief customer officer at Marketing Evolution and SVP of customer success for TapClicks. At Ebay Enterprise Marketing Solutions, Michael led the integration of three distinct companies — email, marketing data management and mobile — into a single operating unit, while streamlining its customer success organization to improve the quality and timeliness of client support. Lavoie held multiple executive leadership roles in his 14 years at Epsilon, including EVP of Global Digital Operations where he led digital services delivery across all geographies and participated in the acquisition and integration of several companies. Michael holds a BA in Business and Economics from Saint Anselm College.