Activate customers faster from day one

Orchestrate consistent onboarding steps across push, email, SMS/RCS, in-app, and web channels. Deliver follow-ups that seamlessly continue the onboarding process. Maintain one unified journey that adapts based on customer behavior.

Convert anonymous visitors into known customers using native interactions across app and web. Capture email, phone, and loyalty details the moment they register, sign in, or check out. Feed downstream personalization, analytics, and experiments with reliable identity data from day one.

Trigger soft opt-in prompts after meaningful in-app or web actions, not random first impressions. Explain benefits clearly with concise copy and visuals before the operating system prompt appears. Continuously test timing, design, and audiences to maximize opt-in lift during onboarding.

Launch first-session preference center experiences or tappable preference surveys while interest is highest. Ask only a few focused questions, using branching logic to skip irrelevant topics automatically. Update your preference center directly from the Airship platform — no coding involved.

Trigger follow-up journeys immediately after key onboarding milestones such as registration, browse, or first purchase. Use AI recommendations to generate copy, images, and send-time options aligned with your goals. Coordinate push, email, SMS, web and app interactions, and more from a single orchestration canvas.

Use no-code Scenes to reveal core features and value. Combine tutorials, tips, and embedded content to educate and activate your customers.