Creating Magical Partner and Customer Experiences

Joining Tom today is Danny Zagorski, the former Director of Product Design at SpotHero, a two-sided parking reservation marketplace that has connected more than 20 million drivers with their perfect parking spaces. While Danny recently took on a new role as Product Design Manager with Vivid Seats, his conversation with Tom is all about how his teams at SpotHero are dedicated to creating the perfect “Park” for their users. 

Focused on a problem all-too familiar for most, SpotHero makes finding a parking spot seamless for their users, and Danny stresses the importance of offering drivers a range of options for how to reserve their spot. Whether it be through their mobile web browser, over a phone call, on their mobile app, or even while you’re already accessing one of their partners such as Apple Maps, they enable their users to utilize the functionality of their choice.

Danny also talks about what key factors drive SpotHero’s retention, the ways they increase engagement without spamming notifications, and how they have expanded the value they provide through their partnerships with venues such as Madison Square Garden, Oracle Park, and even more.