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Platform
Customer Experience Platform
Orchestrate customer journeys
Seamless cross-channel experiences that guide customers to conversions
Fine-tune with experimentation
Simple testing and measurement solutions that optimize for specific goals
Collect customer data
In-session surveys, forms, and preference centers that capture customers insights
Accelerate results with AI
Industry-first AI agents that automate continuous improvements
Build no-code experiences
Truly code-free tools to create and launch rich experiences without developers
Hyper-personalize experiences
AI-powered interactions that deliver personalization at scale
Boost customer acquisition
Robust app store optimization, unified opt-ins, and personalized onboarding
Capabilities
Customer data management
Surveys
Recommendations & audience pulse
Scenes
Performance analytics
Integrations
Real-time data streams
Channels
Push notifications
SMS/RCS/MMS
Email
Mobile Wallet
Conversion Destinations
App
Web
Solutions
Use Cases
Acquisition
Attract, engage, and convert new customers at scale
Onboarding
Guide new customers to their first and next valuable experience
Upsell & cross-sell
Drive incremental revenue with relevant, personalized offers
Retargeting
Re-engage customers with relevant, timely experiences
Churn prevention
Identify and retain at-risk customers with proactive strategies
Win back
Reactivate lapsed customers and rebuild engagement
Industries
Retail
Media & entertainment
Finance & insurance
Travel & hospitality
Sports
Telecom
Airship placed in the 2025 Gartner
®
Magic Quadrant
™
Learn about our inclusion in the Gartner
®
Magic Quadrant
™
for multi-channel marketing hubs
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Airship Study: No-Code Native App Experiences Double Purchase Frequency
Learn how native app experiences 2x conversions, offering a path to profitable growth.
Learn More
Why Airship
Platform
Customer Experience Platform
Orchestrate customer journeys
Seamless cross-channel experiences that guide customers to conversions
Fine-tune with experimentation
Simple testing and measurement solutions that optimize for specific goals
Collect customer data
In-session surveys, forms, and preference centers that capture customers insights
Accelerate results with AI
Industry-first AI agents that automate continuous improvements
Build no-code experiences
Truly code-free tools to create and launch rich experiences without developers
Hyper-personalize experiences
AI-powered interactions that deliver personalization at scale
Boost customer acquisition
Robust app store optimization, unified opt-ins, and personalized onboarding
Capabilities
Customer data management
Surveys
Recommendations & audience pulse
Scenes
Performance analytics
Integrations
Real-time data streams
Channels
Push notifications
SMS/RCS/MMS
Email
Mobile Wallet
Conversion Destinations
App
Web
Solutions
Use Cases
Acquisition
Attract, engage, and convert new customers at scale
Onboarding
Guide new customers to their first and next valuable experience
Upsell & cross-sell
Drive incremental revenue with relevant, personalized offers
Retargeting
Re-engage customers with relevant, timely experiences
Churn prevention
Identify and retain at-risk customers with proactive strategies
Win back
Reactivate lapsed customers and rebuild engagement
Industries
Retail
Media & entertainment
Finance & insurance
Travel & hospitality
Sports
Telecom
Airship placed in the 2025 Gartner
®
Magic Quadrant
™
Learn about our inclusion in the Gartner
®
Magic Quadrant
™
for multi-channel marketing hubs
Learn More
Resources
Learn with Airship
Resource hub
Playbooks, insights, and best practices for CX success
Blog
Expert insights on mobile-first, cross-channel customer experiences
Events
Exclusive learning opportunities from the Airship community
discover
Customer success stories
See how top global brands get results with Airship
Documentation
Access technical resources and implementation guides
Partners
Integrate with the tools and platforms you already use
Support
Get help from our expert team whenever you need it
Check out our recent product developments
Learn about our latest product developments, announcements, feature updates, and more
Learn More
Pricing
Company
Contact Us
Get in touch with our team
FAQs
Get quick answers to common queries
Newsroom
Read the latest news and announcements
Legal
Browse our terms of service and policies
Trust center
Review our security, compliance, and privacy standards
Careers
Join our team, and help shape the future of customer experiences
Airship Study: No-Code Native App Experiences Double Purchase Frequency
Learn how native app experiences 2x conversions, offering a path to profitable growth.
Learn More
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Mobile-first strategy
Learn why a mobile-first strategy drives results
Cross-channel experiences
Orchestrate experiences across channels for mobile-first customers
No-code advantage
Gain speed and scale with experiences built without developers
popular searches
What are cross-channel experiences?
Why are mobile wallets important?
What is Airship AI?
Search
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Why Airship
Platform
Customer Experience Platform
Orchestrate customer journeys
Fine-tune with experimentation
Collect customer data
Accelerate results with AI
Build no-code experiences
Hyper-personalize experiences
Boost customer acquisition
Capabilities
Customer data management
Surveys
Recommendations and audience pulse
Scenes
Performance analytics
Integrations
Real-time data streams
Channels
Push Notifications
SMS/MMS/RCS
Email
Mobile Wallet
Conversion Destinations
App
Web
Solutions
Use Cases
Acquisitions
Onboarding
Upsell/Cross-Sell
Retargeting
Churn Prevention
Win Back
Industries
Retail
Media & Entertainment
Finance & Insurance
Travel & Hospitality
Sports
Telecom
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Use Cases
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January 24, 2025
Three Trends Impacting Retail Marketing and Shaping the New Customer Experience in 2025
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