Transform telecom subscribers into digital loyalists

Redefine telecom engagement. Orchestrate seamless, cross-channel journeys that reduce call volume, automate plan upgrades, and deliver the frictionless digital experiences modern subscribers demand.
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Connect beyond the network

Need to reduce support volume while keeping subscribers connected and satisfied? It’s easier than you think. Our platform provides the reliability and intelligence to automate service alerts and personalized offers — transforming complex subscriber journeys into simple, digital-first experiences across every channel.

Inform customers before they call

Don't let an outage flood your call center. Trigger instant, location-based notifications about maintenance or downtime to millions of users in seconds, keeping them informed and patient.

Automate upsells based on usage

Trigger offers when they are most relevant — not at random. Automatically offer a data top-up when a user hits 90% usage, or a roaming pass the moment they land abroad.

Get subscribers hooked from day one

Guide new subscribers through a seamless “Welcome Series.” Use in-app experiences to drive critical actions like setting up Autopay, verifying email, and activating family lines — no developers needed.

Go beyond SMS with interactive media

Replace plain text SMS with branded, verified Rich Communication Services (RCS) messages. Send carousels featuring new devices, high-resolution videos, and interactive buttons that drive 40% higher engagement.

Capture feedback in the moment

Trigger native surveys immediately after a bill payment or support interaction. Capture high-quality feedback while the experience is fresh to accurately measure and improve Net Promoter Score (NPS).

Trusted by industry-leading carriers

40%
click-through rates using Airship's RCS campaigns to deliver rich, branded messages
30x
increase in customer feedback volume through no-code native surveys

 Real results, real networks

Airship has played a key role in Vodafone’s digital orchestration… powering some of our first RCS campaigns. These rich campaigns saw 40% click-through rates.

Tanja Richter
Director Consumer Products

Since moving to Airship’s no-code native app experiences… we now get as many customer survey responses in a day as we used to receive in a month.

Laurent Claramonte
Head of Data Analytics for Products and Mobile Apps