Messages Overview and Calendar

List and calendar views organize the messages in your project. You can search, filter, and manage messages from both views.

The list and calendar views contain your last 13 months of messaging history.

Messages Overview

To view your messages in a list, select Home or go to Messages, then Messages Overview. This is also the first screen you see after opening a messaging project.

Viewing by status

Your messages are organized into various views you can select from the top of the page:

View	Origin composer or experiment type	Available messages
All	All composers	All messages
Ongoing	Message, A/B Test¹	Messages with recurring delivery
Ongoing	Automation, Sequence, In-App Automation, Scene	Active automated messages, including paused Sequences
Scheduled	Message, A/B Test¹	Messages with a future delivery date
Drafts	All composers and A/B Test¹	Messages that are not yet sent, not yet active, or incomplete
History	All composers and A/B Test¹	Messages that have been sent, stopped, or have reached their end date, including recurring messages and any In-App Automations or Scenes that have been expired or stopped for more than 14 days
Tests	All composers and A/B Test¹	Messages that were designated as a test, sent to a Test GroupA preview group is audience group used for previewing personalized content in the dashboard. Wherever a personalization preview is available, you can select a preview group, and its group members’ attributes will appear for any Handlebars references to attributes. You can enable any preview group as a test group so you can send test messages to its group members. These messages appear as tests in Messages Overview., or sent using the Send Test feature
Archive	All composers and A/B Test¹	Archived messages

^{1. Message variants in a message A/B test are listed individually and labeled as originating from the Message composer. The label A/B Test refers to a legacy message A/B test, whose messages are contained within the test and are not listed individually in Messages Overview.}

Each view displays messages in a table, last updated first, with the following information:

Column	Description
Name	This is the name entered when creating the message, or "Untitled". If the message is a component in a JourneyA continuous user experience of connected Sequences, Scenes, and/or In-App Automations., the node icon () appears next to the name. If the message is a variant in a message A/B test, the test name appears above the message name and links to the test.
Text	When available, this is the message text. It does not appear for A/B Tests, Scenes, or Sequences since they may contain multiple screens or messages.
Channels	These are the channels selected for delivery.
Audience	This is the audience selected for delivery.
Delivery	When available, this is the date and time when the message was sent. Information varies per composer and delivery specification.
Throttle Delivery	This is the rate of delivery, if set for the message.
Message Details	This is a summary of data shown for a message in its expanded view.

Toggle Expand All Messages to see a full version of the message information or a summary.

Filtering and searching the list

Apply filters to update the list:

Filter type	Description
Date	Use the date filter to apply a predetermined range or enter a custom range. Within a time frame, you can also apply Last Updated, Delivery Date, and Creation Date filters. All dates and times are in UTC.
Tests	Toggle Hide Tests to show/hide messages that were flagged as a test or sent to a test group. This option is not present in the Tests view.
Trigger	In the Ongoing view, filter by Automation trigger for Automations and Sequences or In-app automation trigger for In-App Automations and Scenes.

You can also apply filters when searching. Select a filter next to the search field, then enter a search term or choose from matches available when selecting the search field.

Search filters:

Search filter	Where search is applied to
Campaign Categories	Campaign CategoriesAn optional delivery feature used to group messages of similar types or messaging strategies for aggregate reporting. Campaigns help you track the efficacy of both your individual messages and a messaging campaign as a whole. added when creating a message
Channels	ChannelsA communication medium supported by the Airship service. Supported channels include app, web, email, SMS, and Open Channels. Within some channels there may be specific platforms with individual characteristics. Example platforms include Chrome for the web channel and Android for the mobile app channel. configured for your project
Composers	ComposersA tool for creating messages in the dashboard. Composers are defined by what you can include and control: message types, delivery, and automation. available in your project
Created By	Usernames of message creators
Experience Type	Scenes of type Branching, Embedded Content, Experiment (A/B test), NPS Survey, Survey (non-NPS), or Story
Message Content	Text in the body of messages, and message, Sequence, and legacy A/B test names
Message Type	Push notification, In-App Message (not In-App Automation), and Message Center
Push ID	Push IDsA unique identifier for a push operation. of messages sent from the Airship dashboard

Managing messages

At the end of each message row are icons for message management options:

Option	Description	Steps
Edit	Opens the message for editing	Select the pencil icon ().
Duplicate	Makes a copy of the message	Select the duplicate icon ().
Archive or unarchive a message	Moves the message to or from the Archive view	Select the archive icon ().
Delete	Removes the message from the project	Select the trash can icon ().
Change status	Starts, pauses, or stops ongoing, throttled, and recurring messages	Select the play icon (), pause icon (), or stop icon ().
View the message in a mapped view	For Scenes, In-App Automation, and Sequences, opens the message in the Journey MapA visualization of messaging components that can be connected to create a continuous user experience. You can also create and edit from the map.	Select the node icon ().
Collapse or expand details	Displays a full version of the message information or a summary	Select the collapse icon () or expand icon ().
Open its report	Opens a message report, Scene report, Sequence Performance reportA report that compares audience behavior to a Sequence’s goal. It displays performance metrics and a link to the message report for each message in the Sequence., or legacy message A/B test report	Select the report icon ().

Viewing automation counts

To view your current number of automations and your project limits, go to the Ongoing view and select the info icon ().

Active and Total Automations — The number of active and total (active plus paused) automations, which includes:
- Automations created using the Automation composer
- Automations created using the /pipelines endpoint
- Each message in SequencesA series of messages that is initiated by a trigger. Airship sends messages in the series based on your timing settings, and you can also set conditions that determine its audience and continuation. Sequences can be connected to each other and to other messaging components to create continuous user experiences in a Journey.
Archived and draft messages are not included in these counts. Automation limits are determined by your Airship package. See Automation in the Feature packages reference.
In-App Automation and Scenes — The total number of active and paused in-app experiences.

Calendar

To view your messages in a calendar, go to Messages, then Calendar.

The calendar view shows you:

When messages are scheduled to send
The duration of messages with start and/or end dates
How message schedules overlap
Send history

The calendar does not include drafts or messages designated as a test, sent to a Test GroupA preview group is audience group used for previewing personalized content in the dashboard. Wherever a personalization preview is available, you can select a preview group, and its group members’ attributes will appear for any Handlebars references to attributes. You can enable any preview group as a test group so you can send test messages to its group members. These messages appear as tests in Messages Overview., or sent using the Send Test feature.

Visual indicators

Colors identify messages by their origin composer. Each color corresponds to a Message Type filter you can use to update the view. The Message, A/B Test, and Automation composers support multiple channels and message types. See Composers — How you can send in Messaging basics.

These colors correspond to the following filters and composers:

Color	Message Type filter	Composer
Blue	Message	Message, Automation, and A/B Test
Purple	Sequence	SequenceA series of messages that is initiated by a trigger. Airship sends messages in the series based on your timing settings, and you can also set conditions that determine its audience and continuation. Sequences can be connected to each other and to other messaging components to create continuous user experiences in a Journey.
Green	In-App Automation and Scene	In-App AutomationMessages cached on users’ devices and displayed when users meet certain conditions within your app, such as viewing a particular screen or opening the app a certain number of times. and SceneA mobile app or web experience of one or more screens displayed with fully native UI components in real time, providing immediate, contextual responses to user behaviors. Scenes can be presented in full-screen, modal, or embedded format using the default swipe/click mode or as a Story. They can also contain survey questions.

Color shading indicates message status. These shading styles correspond to the following filters and message statuses:

Shade	Status filter	Description
Solid	Active	Applicable to recurring messages and active Automations, Sequences, Scenes, and In-App Automations
Solid	Scheduled	Applicable to messages with a future delivery date
Slashes	Paused	Applicable to paused Sequences, recurring messages, and any In-App Automations or Scenes that have been expired or stopped for fewer than 14 days
Lighter shade	Done	Applicable to messages that have been sent, stopped, or have reached their end date, including recurring messages and any In-App Automations or Scenes that have been expired or stopped for more than 14 days

Viewing message details

Select a message in the calendar to view its details:

Message name
Associated Message Type filter
Send, scheduled, start, and/or end dates, depending on message configuration
Message status

Following the message details, when available, select View message to open the message in its origin composer. Select View report to open its message report , Scene report , or Sequence Performance reportA report that compares audience behavior to a Sequence’s goal. It displays performance metrics and a link to the message report for each message in the Sequence..

Filtering and searching the calendar

Search for a specific message by name. Use the Message Type, Status, or time range filters to update the calendar content. See the Message Type and Status descriptions in Visual indicators above.

These are the formats for the time range filters:

Filter type	Format
Month	Sunday to Saturday, one week per row
Week	Sunday to Saturday, one hour per row
Day	One hour per row

Select Back or Next to navigate between time periods. Select Today to return to the current date.

In the Month view, when a day contains more messages than can be displayed, select + X more to go to the Day view and see all messages for that day.

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