AI continues to rewrite the playbook for how brands connect with and convert mobile-first audiences. It’s no longer about streamlining the end-to-end experience, but instead about making every touchpoint count toward sustained growth.

On October 15th, we’re bringing together the brightest minds in customer experience at the iconic Shangri-La at The Shard for ELEVATE’25 to discuss how to turn this technological shift into your superpower in the age of digital connections. From AI-powered customer journeys to brand loyalty, we’ll explore where the industry is headed and how you should evolve with it. 

Previous speakers include experts from:

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