Legal
Airship Subprocessors through September 2021
Posted Date: March 17, 2021
Effective as of: April 1, 2021
Changes added to include subprocessors for SMS delivery. Link to Previous Version
To support the operations of the Airship Customer Engagement Platform and the Apptimize Testing Platform and related technical services, Airship Group, Inc. (“Airship”) or one of its subsidiaries listed below (collectively, the “Airship Group”) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). Airship engages different types of Subprocessors to perform various functions as explained in the tables below. Prior to engaging a third party Subprocessor, Airship conducts diligence to evaluate their security, privacy and confidentiality practices, and executes an agreement implementing its applicable obligations. Airship’s sub-processors include:
SUBPROCESSORS FOR THE AIRSHIP CUSTOMER ENGAGEMENT PLATFORM
Infrastructure Subprocessors for the US cloud service
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
|
Google Inc. |
Google Cloud Platform |
USA | |
|
Amazon Web Services, Inc. |
Amazon Web Services |
USA |
https://aws.amazon.com/security/?hp=tile |
|
Akamai Technologies, Inc. |
WAN; CDN; Cloud Security |
USA; Globally for CDN |
Infrastructure Subprocessors for the EU cloud service (for new customers that select the EU cloud service option)
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
|
Google Inc. |
Google Cloud Platform | EU | |
|
Amazon Web Services, Inc. |
Amazon Web Services | EU |
https://aws.amazon.com/security/?hp=tile |
|
Akamai Technologies, Inc. |
WAN; CDN; Cloud Security |
USA; Globally for CDN |
Service Specific Subprocessors–for both US Cloud Service and EU Cloud Service
Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Airship Customer Engagement Platform and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data.
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
|
Zendesk, Inc. |
Technical Support Platform Provider | USA |
https://www.zendesk.com/company/customers-partners/eu-data-protection/ |
| Message Systems, Inc. d/b/a SparkPost (applicable only if Customer uses Email services via Airship) | Email delivery provider | USA or Ireland | https://www.sparkpost.com/policies/security/, https://www.sparkpost.com/policies/subprocessors |
| Litmus (applicable only if Customer uses Email services via Airship) | Email delivery provider | USA or UK | https://www.litmus.com/privacy/ |
| Sinch, previously CLX Communications, Inc. (applicable only if Customer uses SMS services via Airship | SMS/MMS delivery provider | USA or EU | https://www.sinch.com/data-protection-agreement/, https://www.sinch.com/data-protection-agreement/sub-processors/ |
| Tyntec | SMS/MMS delivery provider | EU | https://www.tyntec.com/compliance-statement |
| Ping Identity Corporation (applicable only if Customer uses Multi-factor Authentication via Airship) | Multi-factor Authentication | USA or EU | https://www.pingidentity.com/en/legal/data-privacy-addendum.html, https://www.pingidentity.com/en/legal/data-supplement.html https://www.pingidentity.com/en/legal/security-exhibit.html |
| Open Market | SMS/MMS delivery provider | USA | https://www.openmarket.com/privacy-policy/ |
| Bandwidth | SMS/MMS delivery provider | USA | https://www.bandwidth.com/legal/data-protection-and-privacy/ |
SUBPROCESSORS FOR THE APPTIMIZE TESTING PLATFORM
Infrastructure Subprocessors for the US cloud service
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
| Google Inc. | Google Cloud Platform | USA | https://cloud.google.com/terms/data-processing-terms https://cloud.google.com/terms/subprocessors |
| Amazon Web Services, Inc. | Amazon Web Services | USA | https://aws.amazon.com/security/?hp=tile https://aws.amazon.com/compliance/ https://aws.amazon.com/compliance/data-privacy/ |
Infrastructure Subprocessors for the EU cloud service (for new customers that select the EU cloud service option)
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
|
Google Inc. |
Google Cloud Platform | EU | |
|
Amazon Web Services, Inc. |
Amazon Web Services | EU |
https://aws.amazon.com/security/?hp=tile |
|
Akamai Technologies, Inc. |
WAN; CDN; Cloud Security |
USA; Globally for CDN |
Service Specific Subprocessors
Airship works with certain Subprocessors in connection with the delivery, operations and troubleshooting of the Apptimize Testing Platform and related support to customers. In order to provide the relevant functionality these Subprocessors may process Customer Data.
Entity Name | Services provided | Location | Security and Privacy Information |
|---|---|---|---|
|
Zendesk, Inc. |
Technical Support Platform Provider | USA | https://www.zendesk.com/company/customers-partners/eu-data-protection/ https://support.zendesk.com/hc/en-us/articles/360022185294 |
| Sentry, registered under Functional Software, Inc. | Error tracking and logging | USA | https://sentry.io/security/ |
| Datadog, Inc. | Platform and system performance monitoring | USA | https://www.datadoghq.com/security/ |
| Periscope, Inc. | Business Intelligence | USA | https://www.periscopedata.com/security |
AIRSHIP GROUP SUBPROCESSORS
Depending on the geographic location of a customer or their users and the nature of the services provided, Airship may also engage personnel from one or more of the following subsidiaries of Airship as Subprocessors. This list applies to the Airship Customer Engagement Platform and the Apptimize Testing Platform.
Entity Name | Country |
|---|---|
| Airship Group, Inc. |
United States |
|
Urban Airship UK Ltd |
United Kingdom |
| Accengage SAS and Accengage Business SAS |
France |
| Urban Airship Germany GmbH | Germany |
| Apptimize LLC | United States |
UPDATES
As our business grows and evolves, we may change the Subprocessors we use. We will endeavor to provide the administrative contact of customer’s account on the Airship Customer Engagement Platform and the Apptimize Testing Platform, as applicable, with notice of any changes to Subprocessors, along with posting such updates here.
If you would like to receive an email notice when Airship updates the Subprocessors list, please enter your work email below.
Thank you.
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