Star and Heart Ratings for Scenes

The Icon Rating element adds a rating question to a Scene, represented by star or heart icons. Use it to collect quick feedback after a purchase, a support chat, or an onboarding flow without asking users to type a response.

• Star or heart icons — Choose the icon that fits your brand and the tone of the question, and display from 3 to 10 icons.
• Required ratings — Require a rating before the Submit Responses button or image becomes active.
• Branching on ratings — Send users who give a low rating to a screen that asks what went wrong, and send users who give a high rating to a screen with a special offer or a prompt to share what they loved.
• Design control — Set the icon size, spacing, and alignment, wrap icons to new rows, and style the unselected and selected states with outline or filled icons, colors, and an optional outline stroke.
• Accessibility — Add a content description for screen readers and other assistive technology.

Ratings appear in your Scene reporting, so you can track satisfaction alongside other performance data.

Requirements and documentation

Icon Rating requires minimum SDKs iOS 21.1 and Android 21.1, and is supported by the Web SDK.

For configuration details, see Icon Rating in Configure content elements.