# Improved Email Suppression Automation and Contact Management

More intelligent email channel suppression ensures that your transactional messages get through. Self-serve access for removing channel suppression saves you time and puts you in control.

## Email Suppression

We refined email suppression automation for transactional messages and added the ability to override email suppression status for individual channels.

**Previously**, when a recipient marked a [Commercial Email](https://www.airship.com/docs/reference/glossary/#commercial_email) as spam, they would be automatically suppressed by setting their email channel's `suppression_state` value to `spam_complaint`. This opted their email channel out of *all* email messaging, even [Transactional Email](https://www.airship.com/docs/reference/glossary/#transactional_email), and you would need to contact Airship support to resolve delivery issues

**With today's release**, when a recipient marks a commercial email as spam, we set their channel's `suppression_state` value to `commercial_spam_complaint`. They will continue to receive transactional email (if opted in) while remaining opted out of commercial email.

We added self-service methods for removing suppression:

* **Dashboard** — Go to *Audience » Contact Management*, search for an email channel, and click 
 to see details. If suppressed, you'll see a **Remove suppression** button and can click 
 to see the specific complaint.
* **New API endpoint** [`/api/channels/email/unsuppress`](https://www.airship.com/docs/developer/rest-api/ua/operations/email/#unsuppressemailchannel)

After removing suppression, you must opt the channel back in to messaging before they can receive email from you again.

## Contact Management 

We also expanded access to Contact Management. Now you can:

* Change opt-in status for SMS
* Change opt-in and tracking status and remove suppression for Email
* Delete named users and channels

## Documentation

Head to the [Email Bounce Handling and Suppression](https://www.airship.com/docs/developer/api-integrations/email/bounce-handling/) and [Contact Management](https://www.airship.com/docs/guides/audience/contact-management/) docs to get all the details.