Media library
Store and manage image, audio, and video content for your messages. You can preview each file and assign keywords so they are easily found in search.
About the media library
Use the media library to host media files for your project and insert them when you compose messages, without uploading the same asset every time.
Your Airship plan must include CDN support to use the media library. Contact Support if you are interested in enabling CDN media hosting.
File guidelines and handling:
- Uploaded media must be 2 MB or smaller.
- You can upload up to 100 files at a time.
- There are no restrictions on uploading identical files or files with identical names.
- The media library is not available for MMS messages.
- Media that is not accessed by end users is automatically removed according to the Airship Data Retention Schedule.
See also Media guidelines.
Add media to the library
Add files to your project’s media library:
- Go to Content and select Media
- Select Upload media and choose your files.
Insert media in message content
You can access the library when inserting media in messages:
- (For a media field in a message) Select Upload, then Insert media.
- (From layouts in the Interactive editor) Select an Image element in the message, then select Upload image.
- (From the Scenes AI Agent) Select the upload icon (), then Select from the media library.
- Manage your media files as needed. You cannot select multiple files when in this view.
- To add media to the message, select a file, then Insert selected media.
Managing media
Go to Content and select Media to access your media library. You can search by name or keyword.
You can manage media from two locations:
More menu — Select the more menu icon () for a file for the options to duplicate, add to a CampaignA container for organizing and coordinating related messages across channels. They provide message list and calendar views to monitor status, spot scheduling gaps, and avoid overlap., or delete.
Drawer — Select View detail from the more menu, or select the file name, to open a drawer with the same duplicate option as in the more menu, plus the ability to preview, edit keywords, and manage the file’s associated Campaigns.
To manage keywords for multiple files, or to add them to Campaigns, select them in the list, then select Actions, and then Manage keywords or Add to Campaign.