Manage messaging teams and access

Invite team members to your messaging projects, manage access levels, and view the activity log.

Manage project access

Company account Owners and team members with Administrator permission can manage project access.

Handle invitations and access levels in the Team Access section of a project’s settings. There are two ways to get there:

Next to your project name, select the dropdown menu (), then Settings.
Under Project settings, select Team Access.

Select the account menu icon () in the dashboard header, then select Team Management.
Under Share project, select the share icon () next to a project name.

Invite team members

Add team members by sending an invitation to join a messaging project.

Verify addresses for existing Airship users before sending an invitation. If you enter an email address that does not match an existing Airship user account, they will receive an email with a request to activate a new account.

Important

For Company accounts using single sign-on (SSO), email addresses must meet certain conditions. See the information in Single sign-on (SSO).

First, open Team Access, then create an invitation:

Enter an email address.
Select an access level.
Select Share project.

After sending an invitation, the Team Access page lists the invited user as pending. If they decline the invitation, the user is removed from the project’s member list. Invitations expire 24 hours after they are sent.

Change or revoke access

From Team Access, change a team member’s access level:

Select Edit next to a team member’s current access level.
Select a new access level. To revoke access or delete a pending invitation, select Remove Access.
Select Save.

To remove yourself from a project team:

Select the account menu icon () in the dashboard header, then select Team Management.
In the Accepted invitations list, select Revoke access for a project.

Accept or decline team invitations

If you are invited to a messaging project team but do not yet have an Airship account, you will receive an email asking you to activate a new account. After activating the account and setting up your password and Multi-Factor Authentication (MFA):

Select the account menu icon () in the dashboard header, then select Team Management.
Select Accept in the Project invitations list.

If you already have an Airship account, you will receive an email asking you to accept access in Team Management in your account. You can either follow the link in the email to go directly to Team Management or follow the above steps.

You have 24 hours to accept an invitation after it is sent. If you select Decline for an invitation, the invitation is deleted.

Team activity log

View and download the log of team member activity across all projects over the last 90 days. All users can view their own activity. The account Owner or a team member with Administrator permission can see the activity of all users.

Select the account menu icon () in the dashboard header, then select Team Management.
Select Activity.

The log provides this information:

Column	Description
Team Member	The username of the user who performed the action.
IP Address	The IP address of the user who performed the action, if available.
Timestamp	The date, time, and time zone when the action occurred.
Action	The action a user performed.
Reference ID	A unique identifier per logged action. For any reference ID in blue, select it to see its associated Push ID and message content. If the Push ID is also blue, select it to open its message report.
Project	The name of the project where the action occurred. Login-related actions display “Not Applicable” since logins are not associated with a project.
Company	The name of the company where the action occurred.
Notes	Additional information about the logged action. Not present for all activities.

The default view is sorted by activity date and time, most recent first. Select a column header to sort.

You can filter the log by date and time range, project, and activity. To export the log, select Download CSV. The file will include the currently displayed record set, up to 3,000 records.

Access levels

Refer to this information when sending invitations or changing access levels. For more about Owner, see Manage your company account and plan.

Permissions per access level:

Permission	Owner	Admin	Full Access	Reports, Composers, Segments	Reports & Composers	Composers Only	Content Author	Reports Only
Create a project
Delete a project
View all user activity in the Team activity log
Modify login security settings
Create and modify an IP Allowlist
View and update billing
View usage data
Send Team Access invitations
Change team member project access level
View changes to team member access level in the Team activity log
Create Preference CentersA page where users can manage their opt-in statuses for the Subscription Lists in your project. Preference Centers are presented within your app or website or as an Airship-hosted web page.
Create and manage Bearer Tokens or OAuth credentials
Configure and enable/disable Ban ListAn externally maintained record of users that should not be included in Airship message audiences. Before sending a message, Airship validates the audience members with the Ban List. Any matching recipients are dropped from the audience before sending the message. and Bypass Ban List
View Master Secret
View Secret
Set Brand guidelines and personalities
Enable/disable dashboard features
View and modify Contacts
Edit a project
Configure and update messaging channels: App, Web, SMS, Open
View, create, and edit Holdout ExperimentsMeasures the effects of excluding a group of audience members from all messages or messages with specific Campaign Categories. You can compare the performance of the two audience groups in reports for selected goal events.
Select random or specific contacts for previewing personalization
View, create, edit, and export SegmentsA reusable audience group you create by selecting unique or shared user data.
View, create, and edit Feature FlagsAn experimentation tool for controlling the availability of content or functionality in your app or website. A flag’s Configurations determine the audience, schedule, and property values to apply when the flag is enabled. Flag properties enable making immediate code updates, bypassing the need for traditional code changes and release processes.
View, create, and edit CampaignsA container for organizing and coordinating related messages across channels. They provide message list and calendar views to monitor status, spot scheduling gaps, and avoid overlap. You can also access message reports directly from a Campaign.
Manage Preview and Test GroupsAn audience group used for previewing personalized content in the dashboard. You can enable any preview group as a test group to send test messages to its members.
Compose messages
Send messages
Create TemplatesReusable message content. Templates support personalization using merge fields and other logic. and SnippetsA reusable piece of content that you can define in Airship for later use in your messages and templates. Snippets support text or HTML content and can be used for commonly used elements such as a copyright, header image, or custom CSS.
Create Composer FavoritesReusable messages with preset settings and content. You can use Composer Favorites instead of recreating commonly used messages.
Bypass a Ban List in composers
View Holdout ExperimentsMeasures the effects of excluding a group of audience members from all messages or messages with specific Campaign Categories. You can compare the performance of the two audience groups in reports for selected goal events.
View, print, and export Reports