Troubleshooting Initialization

When following steps in Getting Started, if you don’t see a channel ID in the logs or encounter errors during initialization, review the following common problems and solutions.

Installation Errors

If you encounter errors during installation:

• Verify that you’re using a compatible version of Unity. See Requirements in Getting Started.
• Ensure the Unity package is properly imported.
• Check that your iOS and Android build settings are correctly configured.

Initialization Errors

If you encounter errors during SDK initialization:

• Verify your credentials in the Airship dashboard. The credentials used by takeOff are your Airship project’s App KeyThe unique identifier for your Airship project. It is used to authenticate the application for API calls. and App SecretA secret used to authorize requests for low-security API calls. It is intended to be embedded in your distributed application, and as such is limited in what it can do.. To find them, select the dropdown menu () next to your project name, and then Project details.
• Check that takeOff is called correctly in your Unity scripts.
• Ensure both iOS and Android native modules are properly configured.